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Guest Services Operator (PBX)

Streamsong Resort, Streamsong, FL



Posted March 16, 2017 R-118452

You’re the hub of information for the hotel. You’re also the critical touch point when emergencies rear. Often the first impression and without the benefit of visual cues, you effortlessly convey authentic warmth through the phone lines. You make prompt connections and provide quality info, never missing a beat with wake-up or helping a guest in need. If this rings true, Interstate’s Telephone Operator position may be a great opportunity for you.

A feast for the senses, a haven for the soul.

Welcome to Streamsong, a new kind of resort that takes the everyday ordinary to the absolutely extraordinary. A resort where golf is both a quest for perfection and an art form. A retreat that is the ultimate escape for relaxation, enrichment and rejuvenation. A place where the surrounding ecosystems are as deeply valued as the time you’ll spend with us.

Streamsong has everything you could possibly imagine…and so very much more.

As Telephone Operator, you will

  • Graciously respond to all incoming calls, applying your thorough knowledge of the property to effectively assist callers and answer guest questions.
  • Skillfully service hotline calls, ensuring guests needs are fully met.
  • Convey messages accurately and timely and route calls efficiently.
  • Ensure wake up requests are accurately delivered without fail.

Fundamentals

A high school education or equivalent experience is required. Clear, effective English written and verbal communication skills are required, with a second language helpful. An excellent phone manner and the ability to “smile” through the phone lines is essential. Previous communications or switchboard experience is helpful. The ability to operate multiple phone lines, familiarity with computer use and the ability to conduct online searches is expected.

Interstate Hotels & Resorts is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. Click here and here to navigate to the “EEO is the Law” poster and supplement.

Pay Transparency Policy Statement
Interstate will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Interstate, or (c) consistent with Interstate’s legal duty to furnish information.

Streamsong Resort

1000 Streamsong Drive

Streamsong, FL 33834

Telephone (863) 428-1000

Streamsong Resort

216 Room Resort

A feast for the senses, a haven for the soul.

Welcome to Streamsong, a new kind of resort that takes the everyday ordinary to the absolutely extraordinary. A resort where golf is both a quest for perfection and an art form. A retreat that is the ultimate escape for relaxation, enrichment and rejuvenation. A place where the surrounding ecosystems are as deeply valued as the time you’ll spend with us.

The crossroads to extraordinary

Surrounded by nothing but nature as far as the eye can see, Streamsong® offers a golf experience like no other resort in Florida. Renowned architects Tom Doak of Renaissance Golf Design and Bill Coore and Ben Crenshaw of Coore & Crenshaw collaborated to create Streamsong® Blue and Streamsong® Red—considered two of the top 100 golf courses in the US by GOLF Magazine. A lakeside 12-guestroom Clubhouse is complete with a golf shop and the steakhouse-themed restaurant Fifty-Nine®.

The Lodge features 216 guestrooms, spa, fitness center, restaurants, roof-top lounge and lakeside pool. Streamsong additionally offers outdoor adventures such as guided bass fishing, hiking trails, bird watching and a shooting club.