536692 l

Guest Service Agent

Hilton Houston Westchase, Houston, TX



Posted March 20, 2017 R-118625

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

Fundamentals:

  • To be successful in this role, you must be a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.
  • Flexible hours required. Must be available to work evenings, weekends, and holidays.
  • Have excellent English communication skills and be able to read, write and speak fluently. 
  • Previous computer experience is required. You will regularly use a computer and different software.
  • At least 2 to 3 years of experience in customer service required, preferably in a hotel environment
  • This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. Click here and here to navigate to the “EEO is the Law” poster and supplement.

Pay Transparency Policy Statement
Interstate will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Interstate, or (c) consistent with Interstate’s legal duty to furnish information.

Hilton Houston Westchase

9999 Westheimer Road

Houston, TX 77042

Telephone (713) 974-1000

Hilton Houston Westchase

295 Room Hotel

At A Glance

Discover chic décor and spacious accommodations when guests check into the recently renovated Hilton Houston Westchase. Conveniently located off the Sam Houston Tollway and Westheimer Road, our hotel is in the heart of the Westchase business district. Guests will enjoy easy access to Downtown Houston, the Uptown Galleria area, Energy Corridor and corporate businesses such as Chevron, Schlumberger, Phillips 66, Cameron and National Oilwell Varco.

  • Located in the heart of the Westchase Business District
  • 30 minutes from George Bush Intercontinental (IAH) & Houston Hobby (HOU) airports
  • An elegant venue for hosting meetings or events for up to 900 Guests
  • Wood-grilled steaks at our award-winning restaurant, Rio Ranch
  • Adjacent to Houston's Energy Corridor
  • 8 miles from downtown Houston and 6 miles from the Galleria