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Front Desk Supervisor

Crowne Plaza Melbourne Oceanfront Resort & Spa, Melbourne, FL



Posted April 21, 2017 R-120061

It’s all about the people for you. You understand that your department is a critical, often first, touch point for guests. Your expert skill and natural ability to foster relationships ensures that your team’s ON it. You’re a wiz at juggling schedules. You know the groups and arrival times to staff efficiently, with operational ease top of mind. Fluid communications and accurate timely reporting keep departmental partners informed, enabling smooth operations and increased profitability. Ready to rise? Interstate’s Front Desk Supervisor position may be the perfect opportunity for your talent to shine and your career to elevate.

As Front Desk Supervisor, you will

  • Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation. Pitching in, you attend to guest needs at the front desk. You know the property layout by heart to ably guide guests and answer questions.
  • Create an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of motivated desk agents by modeling the way, by training, empowering, and coaching throughout the employment lifecycle.
  • Keep a pulse on workflow, room status and group activity and effectively communicate info for well informed fellow departments, to increase team efficiency and overall productivity.
  • Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored.

Fundamentals

A high school education or equivalent is required, with one to two years’ supervisory experience in hospitality or other customer-related position. You must have excellent verbal and written English communication skills, with a second language helpful.  The ability to access, retrieve and leverage info from the hotel property management system is expected. You must also be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. Click here and here to navigate to the “EEO is the Law” poster and supplement.

Pay Transparency Policy Statement
Interstate will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Interstate, or (c) consistent with Interstate’s legal duty to furnish information.

Crowne Plaza Melbourne Oceanfront Resort & Spa

2605 North A1A Highway

Melbourne, FL 32903

Telephone (321) 777-4100

Crowne Plaza Melbourne Oceanfront Resort & Spa

272 Room Resort

Melbourne Beach Hotel With Ideal Oceanfront Location

Our inviting Melbourne beach hotel accommodations close to Disney World feature plush, comfortable guestrooms and suites, perfect for families, group travel, business trips, and romantic getaways. Indulge in our amenities, including the Crowne Plaza Sleep Advantage program, in-room microwaves and refrigerators, plush linens, and a complimentary shuttle to Melbourne International Airport (MLB).

Our Melbourne, Florida beach hotel is located in close proximity to Space Coast attractions including Patrick Air Force Base, Port Canaveral, and the Kennedy Space Center. We are also just an hour from Orlando, home to such major attractions as Walt Disney World, SeaWorld, and Universal Studios. Spend one day of your vacation strolling down the Florida seashore or surfing Cocoa Beach, and spend the next on the area’s most thrilling rides and sweetest theme parks—the possibilities are endless.

Events and meetings are made memorable at our hotel, boasting 10,000 square feet of indoor event space and 6,000 square feet of outdoor deck space that can accommodate up to 500 people. Plan an alluring beach wedding overlooking the Atlantic for 300, or organize a board meeting for 12. The master event planners at Crowne Plaza Melbourne Oceanfront can do it all.