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Front Desk Agent

The Hamilton Crowne Plaza, Washington, DC



Posted April 19, 2017 R-121127

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. Click here and here to navigate to the “EEO is the Law” poster and supplement.

Pay Transparency Policy Statement
Interstate will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Interstate, or (c) consistent with Interstate’s legal duty to furnish information.

The Hamilton Crowne Plaza

1001 14th Street NW

Washington, DC 20005

Telephone (202) 682-0111

The Hamilton Crowne Plaza

318 Room Hotel

Our Hotel

Unique among hotels in Washington, Crowne Plaza® The Hamilton - Washington D.C. is a historic, boutique-style property with every modern amenity a business or leisure traveler needs, including complimentary Wi-Fi, easy access to power and seamless service. As a hotel near the White House, Washington Monument, United States Capitol and many more attractions, Crowne Plaza Washington is the ideal place to stay to experience the history of this dynamic city. 

Our Washington hotel is conveniently located for business travelers as well. The city’s convention center is a short walk away, as are companies and agencies such as IBM, the Associated Press, the Department of Justice and the EPA. 

For meeting planners, our certified Meetings Director, Daily Meetings Debrief and two-hour response guarantee on RFPs will ensure that every event runs smoothly from start to finish. Our clients can expect all of the latest technology and flexible catering options to suit any meeting, big or small.