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Reservation Agent

La Torretta Lake Resort & Spa, Montgomery, TX



Posted May 15, 2017 R-122801

Your memory is sharp, you have a knack for matching people with experiences, and you’re quick on your feet. Frequent guests and VIPs know you because you’re on top of the property’s offerings and “get” their needs. Your mind races with possibilities and you love the challenge of making the most out of each for hotel profit and sales goal wins. It’s not just a job. It’s an incredible opportunity to gain sales knowledge and impact the bottom line. Perhaps a Reservations Agent position with Interstate is a good match for your next career step?

As Reservations Agent, you will

  • Handle all telephone reservations and changes with prompt courtesy, taking care to apply the hotel’s selling strategy and your thorough understanding of the offerings and segmenting, in order to beat sales goals, increase revenue and maximize profit. 
  • Connect with people in a meaningful way, actively listen and apply telesales techniques to capture transient and outside sales. Know your VIPs and frequent guest program members to effectively apply perks and preferences.
  • Keep a pulse on room availability and the wait list, offering alternate arrangements on closeout dates. Resourcefully fill and block rooms, communicating updates and difficulties, and ensuring group cover accuracy and entry.

Fundamentals

A high school education or equivalent is required, with further education helpful. Previous data entry and telephone experience also is helpful. The ability to access, retrieve and leverage info from the hotel property management system is expected. The ability to make accurate, efficient entries into the reservations system is essential. Must possess excellent verbal and written English communication skills. The ability to operate a telephone, computer and various software is expected. 

Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. Click here and here to navigate to the “EEO is the Law” poster and supplement.

Pay Transparency Policy Statement
Interstate will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Interstate, or (c) consistent with Interstate’s legal duty to furnish information.

La Torretta Lake Resort & Spa

600 La Toretta Boulevard

Montgomery, TX 77356

Telephone (936) 448-4400

La Torretta Lake Resort & Spa

445 Room Resort

A Texas Retreat

Designed as the perfect retreat for a team building experience or a family getaway, La Torretta Lake Resort & Spa is a resort destination located on beautiful Lake Conroe an easy hour north of downtown Houston that provides the ideal setting for highly productive business functions, extraordinary social gatherings, rejuvenating family vacations, and romantic couples getaways. La Torretta is an easy getaway – a place to go for a great meal, a workout, a round of golf, or for some pampering at the Spa.

La Torretta offers a unique experience in luxury, comfort and discovery. Sandy beaches outline the quiet lake inlet and are ideal for sunning or splashing around beautiful Lake Conroe. 

Guests of this AAA Four Diamond Texas Resort can expect to find no less than a family-friendly, contemporary lake retreat balancing nature, relaxation and Texas sophistication. For guests looking to further enhance their wellness experience, the Spa at La Torretta encompassing 12 treatment areas, a full-service salon, barber shop, and separate men’s and women’s relaxation lounges with floatation tubs, hammam, scrub rooms and experience shower rooms. Even the most health-conscious guest will appreciate the resort's five tennis courts and a 10,000 square foot, state-of-the-art fitness center with circuit and weight areas, racquetball, Pilates, spin and yoga studios.

See the many ways we can help you relax, rejuvenate, and connect. Learn why so many keep coming back.