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Housekeeping Supervisor

Hyatt Regency Milwaukee, Milwaukee, WI



Posted May 19, 2017 R-123249

Your foundation in housekeeping is solid. You like the variety and movement the day presents, and you’ve got a knack with people and juggling schedules is a snap. Your trained eye quickly spots things out of order. You strive for the most efficient way to complete tasks safely and enjoy sharing what you know. If you’re up for the challenge, Interstate’s Housekeeping Coordinator position may be a great opportunity for you.

As Housekeeping Coordinator, your organization and communication skills will support your Colleagues in creating guest rooms that are well equipped and welcoming – and that make our guests feel valued.  You will help manage and organize the largest department on the property to make sure it runs smoothly and efficiently. Summary of Responsibilities: Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service
  • Coordinate and provide administrative support to all areas of the Housekeeping department
  • Work closely with all departments within the Rooms Division, communicating day to day updates and changes
  • Oversee the day-to-day operation of the Housekeeping office
  • Perform various duties pertaining to departmental scheduling, payroll and purchasing
  • Maintain all employee records within the Housekeeping department
  • Follow department policies, procedures and service standards
  • Follow all safety policies 
  • Other duties as assigned
  • Maintain the security of all room keys and locks to various cabinets and drawers
  • Consistently update records of lost and found  
  • Creates housekeeping room attendant and supervisor worksheets and checklist
  • Ensures all guest requests are addressed and provided on a timely manner
  • Ensures housekeeping guest amenities and supplies are well stocked
  • Able to attend monthly one to one meeting with direct reports
  • Able to attend / complete monthly training hours goal / target
  • Must help achieve Key Performance Indicators and departmental goals / targets set by the management:
    • GSS scores
    • Employee Opinion Survey
    • Profitability
    • Rooms Inspections

Qualifications:

  • A high school education or equivalent experience, with one to two years of employment related experience is required.
  • College/University Diploma in Hotel Management preferred
  • One (1) year experience in Administrative support
  • Proficient in Microsoft Office Applications
  • Knowledge in the use of Opera property management system
  • Excellent communications and organizational skills
  • Able to multi-task and work under pressure
  • Organized and highly detailed
  • Ability to lift up to 35 pounds

Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. Click here and here to navigate to the “EEO is the Law” poster and supplement.

Pay Transparency Policy Statement
Interstate will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Interstate, or (c) consistent with Interstate’s legal duty to furnish information.

Hyatt Regency Milwaukee

333 West Kilbourne Avenue

Milwaukee, WI 53203

Telephone (414) 276-1234

Hyatt Regency Milwaukee

483 Room Hotel

Our Hotel

Experience Milwaukee the way it was meant to be seen - from our sensational Milwaukee hotel. The Hyatt Regency Milwaukee is a contemporary urban hotel located in bustling downtown Milwaukee. Whether you’re in town for a business meeting or a family getaway, our hotel is your ideal resting place. Relax in your spacious room, featuring plush Hyatt Grand Bed II ™, workout in our StayFit™ Gym and savor market-fresh cuisine at Bistro 333.

Connected to the Wisconsin Center, the city’s convention center, Hyatt Regency Milwaukee features over 33,000 square feet of diverse meeting and event space. Opened in October 2015, our newly renovated rooftop ballroom, Vue, features unrivaled circular views of the city and is the ideal space for weddings and meetings.  Guests stay connected with complimentary Wi-Fi throughout the hotel and a full-service business center.