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Front Desk Agent

Raleigh Marriott City Center, Raleigh, NC



Posted June 19, 2017 R-124719

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. Click here and here to navigate to the “EEO is the Law” poster and supplement.

Pay Transparency Policy Statement
Interstate will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Interstate, or (c) consistent with Interstate’s legal duty to furnish information.

Raleigh Marriott City Center

500 Fayetteville Street

Raleigh, NC 27601

Telephone (919) 833-1120

Raleigh Marriott City Center

400 Room Hotel

Our Hotel

Raleigh Marriott City Center offers an elevated experience for business and leisure travelers alike. Unpack and unwind in our stylishly appointed rooms and suites featuring luxurious bedding, flat-panel TVs and room service, or stay productive with our ergonomic workspaces and high-speed Wi-Fi. Concierge Level and Executive Level rooms are available at our hotel for guests seeking privileged lounge access. Start every morning right with a hearty breakfast from Rye Bar and Southern Kitchen, then return for locally sourced comfort food and handcrafted cocktails for lunch and dinner. When it's time to get down to business, host a meeting or conference in our sophisticated event spaces. You can always work up a sweat with a full-body workout in our state-of-the-art fitness center or go for a refreshing dip in the indoor pool. You'll find easy access to a plethora of popular attractions in Raleigh, including PNC Arena, North Carolina State University, NC Museum of History and the Raleigh Convention Center.