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Front Desk Supervisor

Crowne Plaza Seattle Downtown, Seattle, WA



Posted August 11, 2017 R-126003

It’s all about the people for you. You understand that your department is a critical, often first, touch point for guests. Your expert skill and natural ability to foster relationships ensures that your team’s ON it. You’re a wiz at juggling schedules. You know the groups and arrival times to staff efficiently, with operational ease top of mind. Fluid communications and accurate timely reporting keep departmental partners informed, enabling smooth operations and increased profitability. Ready to rise? Interstate’s Front Desk Supervisor position may be the perfect opportunity for your talent to shine and your career to elevate.

MUST HAVE OPEN SCHEDULE AVAILABILITY 18 / HOUR

As Front Desk Supervisor, you will

  • Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation. Pitching in, you attend to guest needs at the front desk. You know the property layout by heart to ably guide guests and answer questions.
  • Create an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of motivated desk agents by modeling the way, by training, empowering, and coaching throughout the employment lifecycle.
  • Keep a pulse on workflow, room status and group activity and effectively communicate info for well informed fellow departments, to increase team efficiency and overall productivity.
  • Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored.

Fundamentals

A high school education or equivalent is required, with one to two years’ supervisory experience in hospitality or other customer-related position. You must have excellent verbal and written English communication skills, with a second language helpful.  The ability to access, retrieve and leverage info from the hotel property management system is expected. You must also be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

BENEFITS- Insurance options (Medical, Dental, Vision)- Paid sick time- Paid vacation timev- ORCA bus pass discount (50% off monthly pass)- Paid holidays - Free employee meals- Employee rates at IHG hotels

Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. Click here and here to navigate to the “EEO is the Law” poster and supplement.

Pay Transparency Policy Statement
Interstate will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Interstate, or (c) consistent with Interstate’s legal duty to furnish information.

Crowne Plaza Seattle Downtown

1113 Sixth Avenue

Seattle, WA 98101

Telephone (206) 464-1980

Crowne Plaza Seattle Downtown

415 Room Hotel

Our Hotel

Rising high in the city’s skyline the award winning Crowne Plaza Hotel Seattle Downtown Area offers impeccable service accommodations and a location close to such attractions as the cruise terminals Fifth Avenue Theatre and the Space Needle. If guests are visiting on business we are the Place to Meet in Seattle. Our downtown hotel can easily host parties from 10 to 400 and offers the expertise of an extremely talented Crowne Meetings Director. We also have a charming covered patio during the warmer months perfect for weddings or upscale functions. A 24 hour Business Center with print and Internet capabilities allows guests to finish up last minute business details.

The Crowne Plaza Hotel Seattle Downtown Area is the ideal choice for leisure travelers. Were just a short walk from Pike Place Market Seattle Art Museum and the Paramount Theatre. Sports fans are pleased that were only a mile from Qwest and Safeco Fields while shoppers love that Nordstrom’s flagship store Westlake Center and Pacific Place shopping malls are nearby. While staying at our Seattle hotels downtown location guests enjoy amenities our restaurant and lounge and a 24 hour Fitness Center while earning points toward their IHG Rewards. The Crowne Plaza Sleep Advantage Program ensures a restful visit and our staff promises to help make our guests' trip stress-free and memorable.