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Front Office Supervisor

Courtyard JFK International Airport, Jamaica, NY



Posted July 17, 2017 R-126202

It’s all about the people for you. You understand that your department is a critical, often first, touch point for guests. Your expert skill and natural ability to foster relationships ensures that your team’s ON it. You’re a wiz at juggling schedules. You know the groups and arrival times to staff efficiently, with operational ease top of mind. Fluid communications and accurate timely reporting keep departmental partners informed, enabling smooth operations and increased profitability. Ready to rise? Interstate’s Front Office Supervisor position may be the perfect opportunity for your talent to shine and your career to elevate.

As Front Office Supervisor, you will

  • Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation. Pitching in, you attend to guest needs at the front desk. You know the property layout by heart to ably guide guests and answer questions.
  • Create an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of motivated desk agents by modeling the way, by training, empowering, and coaching throughout the employment lifecycle.
  • Keep a pulse on workflow, room status and group activity and effectively communicate info for well informed fellow departments, to increase team efficiency and overall productivity.
  • Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored.

Fundamentals

A high school education or equivalent is required, with one to two years’ supervisory experience in  hospitality or other customer-related position. You must have excellent verbal and written English communication skills, with a second language helpful.  The ability to access, retrieve and leverage info from the hotel property management system is expected. You must also be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected. Must have experiences with Courtyard  by Marriott. 

Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. Click here and here to navigate to the “EEO is the Law” poster and supplement.

Pay Transparency Policy Statement
Interstate will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Interstate, or (c) consistent with Interstate’s legal duty to furnish information.

Courtyard JFK International Airport

145-11 North Conduit Avenue

Jamaica, NY 11436

Telephone (718) 848-2121

Courtyard JFK International Airport

166 Room Hotel

Our Hotel

Visitors enjoy the perfect blend of style and comfort here at the Courtyard New York JFK Airport. Our hotel features well-appointed accommodations, excellent amenities and an unparalleled location near JFK, as well as a free shuttle service to and from the airport. Long Island and Brooklyn are easily accessible via the LIRR/JFK AirTrain link, which can lead to Manhattan in 35 minutes. Guests stay connected during their stay, with free Wi-Fi access in your room and throughout the hotel. Additional perks include pillowtop mattresses, mini-refrigerators and microwaves in all of our accommodations. If anyone is hosting an event here in the area, our hotel offers two on-site venues and expert planning and catering services. And attractions including Resorts World Casino, Citi Field and Belmont Racetrack are well within reach. Whatever the reason for visiting, we know guests will be delighted with the Courtyard New York JFK Airport.