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Front Office Manager

Hotel Le Marais, New Orleans, LA



Posted September 13, 2017 R-127863

You’re the business manager for the Front Office. You ensure that well-trained, highly motivated staff handle guests with the utmost care. Sound experience tells when to let the team fly and when to surface and guide. Under your careful watch, operations run smooth and well within budget. You have what it takes? Then Interstate may have just the opportunity you need, as Front Office Manager.

As Front Office Manager, you will

  • Oversee and manage the Front Office to ensure efficient operations and impeccable guest care, helping to achieve profit goals. Attend to guest and group special needs and solve tricky problems with confident graciousness.
  • Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.
  • Skillfully manage the Front Office staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.    
  • Act as Manager on Duty, when duty calls.

Fundamentals

A four-year college degree or equivalent education or experience is required, with two to three years’ in a related hotel company position. Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience is expected. Excellent verbal and written English communication skills are required, with a second language helpful.  You must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. Click here and here to navigate to the “EEO is the Law” poster and supplement.

Pay Transparency Policy Statement
Interstate will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Interstate, or (c) consistent with Interstate’s legal duty to furnish information.

Hotel Le Marais

717 Conti Street

New Orleans, LA 70130

Telephone (504) 525-2300

Hotel Le Marais

66 Room Hotel

Our Chic Hotel

Be inspired by an effortless amalgamation of classic and modern. Hotel Le Marais is an upscale boutique hotel in New Orleans. Voted as a top 5 in New Orleans in the Conde Nast Traveler's Reader's Choice Survey, this French Quarter hotel is a modern and upscale sanctuary with four-star amenities and a high level of personal service.

The place to see and be seen. Our trendy French Quarter bar Vive! opens into a charming courtyard and offers a selection of signature cocktails. Guests are welcomed with a complimentary beverage or cocktail of their choice. Guess can stay connected to the pulse of the city. They can step outside our boutique hotel and you will find the city's best restaurants, art galleries and shopping. Just a half a block away, visitors will find the jazz clubs and nightlife of Bourbon Street.

We think exceptional service should be nothing less than exceptional. Join our team today, if you agree.