600079 l

Front Office Manager

Las Alcobas, A Luxury Collection Hotel, Saint Helena, CA



Posted October 12, 2017 R-129187

You’re the business manager for the Front Office. You ensure that well-trained, highly motivated staff handle guests with the utmost care. Sound experience tells when to let the team fly and when to surface and guide. Under your careful watch, operations run smooth and well within budget. You have what it takes? Then Interstate may have just the opportunity you need, as Front Office Manager.

As Front Office Manager, you will

  • Oversee and manage the Front Office to ensure efficient operations and impeccable guest care, helping to achieve profit goals. Attend to guest and group special needs and solve tricky problems with confident graciousness.
  • Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.
  • Skillfully manage the Front Office staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.    
  • Act as Manager on Duty, when duty calls.

Fundamentals

A four-year college degree or equivalent education or experience is required, with two to three years’ in a related hotel company position. Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience is expected. Excellent verbal and written English communication skills are required, with a second language helpful.  You must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. Click here and here to navigate to the “EEO is the Law” poster and supplement.

Pay Transparency Policy Statement
Interstate will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Interstate, or (c) consistent with Interstate’s legal duty to furnish information.

Las Alcobas, A Luxury Collection Hotel

70 Room Hotel

Our Hotel

Welcome to Las Alcobas, a Luxury Collection Hotel, Napa Valley, where guests will be pampered with the warmth of a place called home. We have encompassed all that Wine Country has to offer to curate an experience to captivate all of the senses and service to exceed every expectation.

Our historic resort boasts 68 rooms and suites all with gracious floorplans, and most with a beautiful outdoor terrace and vineyard views. Guestrooms are spectacularly appointed with Rivolta linens, oversize bathrooms, custom designed furniture and every need attended to. Guests can soak in the Spring Mountain sunset, take a dip in the pool, or melt in atrio spa with curated treatments over 2000 years old. Creating memorable experiences with age old friends at our signature restaurant, Acacia House by Chris Cosentino, or celebrate in one of our intimate event spaces. Every detail has been perfected - and service to exceed every expectation.