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Front Desk Supervisor

La Casa del Camino, Laguna Beach, CA



Posted October 12, 2017 R-130741

It’s all about the people for you. You understand that your department is a critical, often first, touch point for guests. Your expert skill and natural ability to foster relationships ensures that your team’s ON it. You’re a wiz at juggling schedules. You know the groups and arrival times to staff efficiently, with operational ease top of mind. Fluid communications and accurate timely reporting keep departmental partners informed, enabling smooth operations and increased profitability. Ready to rise? Interstate’s Front Desk Supervisor position may be the perfect opportunity for your talent to shine and your career to elevate.

As Front Desk Supervisor, you will

  • Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation. Pitching in, you attend to guest needs at the front desk. You know the property layout by heart to ably guide guests and answer questions.
  • Create an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of motivated desk agents by modeling the way, by training, empowering, and coaching throughout the employment lifecycle.
  • Keep a pulse on workflow, room status and group activity and effectively communicate info for well informed fellow departments, to increase team efficiency and overall productivity.
  • Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored.

Fundamentals

A high school education or equivalent is required, with one to two years’ supervisory experience in hospitality or other customer-related position. You must have excellent verbal and written English communication skills, with a second language helpful.  The ability to access, retrieve and leverage info from the hotel property management system is expected. You must also be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. Click here and here to navigate to the “EEO is the Law” poster and supplement.

Pay Transparency Policy Statement
Interstate will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Interstate, or (c) consistent with Interstate’s legal duty to furnish information.

La Casa del Camino

1289 South Coast Highway

Laguna Beach, CA 92651

Telephone (855) 634-5736

La Casa del Camino

37 Room Hotel

Our Hotel

Experience an unforgettable stay at one of the favorite hotels among the stars of Hollywood's golden age. The historic La Casa del Camino hotel in Laguna Beach features Spanish-style guest rooms with hand-carved furnishings, a series of individually-designed, ocean-inspired surf rooms, and a chill California beach house. With plenty of sunshine, warm sand, and cool libations, La Casa del Camino promises the quintessential Laguna Beach experience.

Eats and Drinks

Head up to the famous Rooftop and enjoy unobstructed, panoramic Pacific Ocean views, an easygoing atmosphere, and unbelievable happy hour specials. The Rooftop is the ideal place to sip fresh fruit mojitos, laugh with friends, and experience a legendary Laguna Beach sunset.

In addition to our one of a kind Rooftop, La Casa del Camino is also home to the acclaimed K'ya Bistro Bar. Featuring Mediterranean-inspired small plates of Chef Craig Connole, the one-of-a-kind menu showcases thoughtful preparations of the finest local ingredients in a cool, classic California setting.

Events

Work? Play? Both? When planning an event in Laguna Beach or Orange County, look no further than La Casa del Camino's timeless meeting and reception spaces. From corporate seminars to picturesque weddings, our events team guarantee an unforgettable experience.