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Front Desk Associate

Residence Inn Pittsburgh University/Medical Center, Pittsburgh, PA



Posted May 19, 2017 R-116280

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. You will be required to stand for long periods of time. You will need to be available to arrive to start on shift as early as 6:45am and leave as late as 11:30pm.

This job requires staging for mostly the duration of shift. Start times may be as early at 6:45am and end time may be as late as 11:30pm

Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. Click here and here to navigate to the “EEO is the Law” poster and supplement.

Pay Transparency Policy Statement
Interstate will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Interstate, or (c) consistent with Interstate’s legal duty to furnish information.

Residence Inn Pittsburgh University/Medical Center

3896 Bigelow Boulevard

Pittsburgh, PA 15213

Telephone (412) 621-2200

Residence Inn Pittsburgh University/Medical Center

174 Room Extended Stay

Our Hotel

Located in the Oakland neighborhood of Pittsburgh within a mile of the University of Pittsburgh, Carnegie Mellon University, UPMC Hospitals (including the New Children's Hospital of Pittsburgh), Hillman Cancer Center, Software Engineering Inst., Cathedral of Learning and Petersen Event Center. Approximately 3.5 miles from Heinz Field, PNC Park, Consol Energy Center, and Rivers Casino. Our property features 174 spacious suites, offering separate sleeping and living areas and fully equipped kitchens, and complimentary wireless high speed internet access. We are the preferred hotel in Pittsburgh for project teams, relocations, and corporate housing.