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Group Rooms Coordinator

Raleigh Marriott City Center, Raleigh, NC



Posted January 11, 2017 R-116935

Your memory is sharp, you have a knack for matching people with experiences, and you’re quick on your feet. Frequent guests and VIPs know you because you’re on top of the property’s offerings and “get” their needs. Your mind races with possibilities and you love the challenge of making the most out of each for hotel profit and sales goal wins. It’s not just a job. It’s an incredible opportunity to gain sales knowledge and impact the bottom line. Perhaps a Reservations Agent position with Interstate is a good match for your next career step?

As Reservations Agent, you will

  • Handle all telephone reservations and changes with prompt courtesy, taking care to apply the hotel’s selling strategy and your thorough understanding of the offerings and segmenting, in order to beat sales goals, increase revenue and maximize profit. 
  • Connect with people in a meaningful way, actively listen and apply telesales techniques to capture transient and outside sales. Know your VIPs and frequent guest program members to effectively apply perks and preferences.
  • Keep a pulse on room availability and the wait list, offering alternate arrangements on closeout dates. Resourcefully fill and block rooms, communicating updates and difficulties, and ensuring group cover accuracy and entry.

Fundamentals

A high school education or equivalent is required, with further education helpful. Previous data entry and telephone experience also is helpful. The ability to access, retrieve and leverage info from the hotel property management system is expected. The ability to make accurate, efficient entries into the reservations system is essential. Must possess excellent verbal and written English communication skills. The ability to operate a telephone, computer and various software is expected. 

Interstate Hotels & Resorts is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. Click here and here to navigate to the “EEO is the Law” poster and supplement.

Raleigh Marriott City Center

500 Fayetteville Street

Raleigh, NC 27601

Telephone (919) 833-1120

Raleigh Marriott City Center

400 Room Hotel

Explore Our Hotel

A bold oasis of hospitality in the midst of some of Raleigh, NC’s most prominent destinations, the Raleigh Marriott City Center hotel welcomes business and leisure travelers with gracious accommodations and exceptional service. Well known as home to Research Triangle Park, Raleigh, with its fine universities, high-tech pharmaceutical companies, state-wide political entities and great entertainment, is a vibrant metropolis and this Raleigh hotel’s first-class accommodations provide a welcome reprieve for busy travelers. Conveniently located in the revitalized downtown district and connected to the city’s convention center, this Raleigh, NC hotel’s guest rooms and suites provide all the amenities needed for a relaxing hotel experience. An indoor pool, whirlpool and well-equipped fitness center are perfect for vigorous workouts or relaxing at day’s end, while an on-site restaurant, bar and coffee house allow guests to enjoy their favorite food and beverage without ever leaving the hotel.