Posted February 10, 2017 R-116935
Your memory is sharp, you have a knack for matching people with experiences, and you’re quick on your feet. Frequent guests and VIPs know you because you’re on top of the property’s offerings and “get” their needs. Your mind races with possibilities and you love the challenge of making the most out of each for hotel profit and sales goal wins. It’s not just a job. It’s an incredible opportunity to gain sales knowledge and impact the bottom line. Perhaps a Reservations Agent position with Interstate is a good match for your next career step?
As Reservations Agent, you will
- Handle all telephone reservations and changes with prompt courtesy, taking care to apply the hotel’s selling strategy and your thorough understanding of the offerings and segmenting, in order to beat sales goals, increase revenue and maximize profit.
- Connect with people in a meaningful way, actively listen and apply telesales techniques to capture transient and outside sales. Know your VIPs and frequent guest program members to effectively apply perks and preferences.
- Keep a pulse on room availability and the wait list, offering alternate arrangements on closeout dates. Resourcefully fill and block rooms, communicating updates and difficulties, and ensuring group cover accuracy and entry.
A high school education or equivalent is required, with further education helpful. Previous data entry and telephone experience also is helpful. The ability to access, retrieve and leverage info from the hotel property management system is expected. The ability to make accurate, efficient entries into the reservations system is essential. Must possess excellent verbal and written English communication skills. The ability to operate a telephone, computer and various software is expected.
500 Fayetteville Street
Raleigh, NC 27601
Telephone (919) 833-1120
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Raleigh Marriott City Center
400 Room Hotel
Raleigh Marriott City Center offers an elevated experience for business and leisure travelers alike. Unpack and unwind in our stylishly appointed rooms and suites featuring luxurious bedding, flat-panel TVs and room service, or stay productive with our ergonomic workspaces and high-speed Wi-Fi. Concierge Level and Executive Level rooms are available at our hotel for guests seeking privileged lounge access. Start every morning right with a hearty breakfast from Rye Bar and Southern Kitchen, then return for locally sourced comfort food and handcrafted cocktails for lunch and dinner. When it's time to get down to business, host a meeting or conference in our sophisticated event spaces. You can always work up a sweat with a full-body workout in our state-of-the-art fitness center or go for a refreshing dip in the indoor pool. You'll find easy access to a plethora of popular attractions in Raleigh, including PNC Arena, North Carolina State University, NC Museum of History and the Raleigh Convention Center.