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Front Desk Agent

Sheraton Sonoma County - Petaluma, Petaluma, CA

Posted January 12, 2017 R-117032

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. Click here and here to navigate to the “EEO is the Law” poster and supplement.

Sheraton Sonoma County - Petaluma

745 Baywood Drive

Petaluma, CA 94954

Telephone (707) 283-2888

Sheraton Sonoma County - Petaluma

183 Room Hotel


At the gateway to northern California’s wine country, the Sheraton Sonoma County - Petaluma is ready to welcome guests to the perfect getaway. Cozy and comfortable, our 183-room hotel sits on the Petaluma Marina, adjacent to the wetlands and walking trails of Shollenberger Park. Nearby are fine and casual dining, quaint towns and villages, spectacular Pacific Coast beaches, and art and antiques galore. Plus, with over 300 wineries in the county guests are sure to find a new favorite to add to their collection. All this and much more await guests just 30 minutes north of San Francisco’s Golden Gate Bridge.

Named by Travel and Leisure Magazine as one of the “Nation’s Top 10 Getaways near a Major City,” Petaluma offers much to see and do. Explore the charming downtown with its historic architecture, unique shops, galleries, and bistros. Guests can take a walking tour of Petaluma’s Victorian neighborhoods. Or head outdoors for a round of golf, river kayaking, or mountain biking.

From the moment guests step foot into our newly expanded lobby—with a cozy fireplace and 42” inch TV—they will feel a welcome unlike any other. The Link@Sheraton(SM) experienced with Microsoft® offers a secure and fun area to work or just hang out. Guests can connect on our terminals or bring their laptops for complimentary wireless broadband. Or, retreat to one of our chic and comfy guest rooms, newly outfitted with our signature Sheraton Sweet Sleeper® Bed and plush, all-white bedding.

Guests can also enjoy the cuisine of Sonoma County and northern California in Tolay Restaurant and Bar. And if they need to plan a meeting, wedding, or other special occasion, our event planners are here to assist.