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Front Desk Supervisor

AC Hotel Atlanta Downtown, Atlanta, GA



Posted November 13, 2017 R-128906

It’s all about the people for you. You understand that your department is a critical, often first, touch point for guests. Your expert skill and natural ability to foster relationships ensures that your team’s ON it. You’re a wiz at juggling schedules. You know the groups and arrival times to staff efficiently, with operational ease top of mind. Fluid communications and accurate timely reporting keep departmental partners informed, enabling smooth operations and increased profitability. Ready to rise? Interstate’s Front Desk Supervisor position may be the perfect opportunity for your talent to shine and your career to elevate.

As Front Desk Supervisor, you will

  • Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation. Pitching in, you attend to guest needs at the front desk. You know the property layout by heart to ably guide guests and answer questions.
  • Create an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of motivated desk agents by modeling the way, by training, empowering, and coaching throughout the employment lifecycle.
  • Keep a pulse on workflow, room status and group activity and effectively communicate info for well informed fellow departments, to increase team efficiency and overall productivity.
  • Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored.

Fundamentals

A high school education or equivalent is required, with one to two years’ supervisory experience in hospitality or other customer-related position. You must have excellent verbal and written English communication skills, with a second language helpful.  The ability to access, retrieve and leverage info from the hotel property management system is expected. You must also be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. Click here and here to navigate to the “EEO is the Law” poster and supplement.

Pay Transparency Policy Statement
Interstate will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Interstate, or (c) consistent with Interstate’s legal duty to furnish information.

AC Hotel Atlanta Downtown

101 Andrew Young International Blvd.

Atlanta, GA 30303

Telephone (404) 524-5555

AC Hotel Atlanta Downtown

255 Room Hotel

Our Hotel

Soon to be managed by Interstate Hotels & Resorts

Embrace the modern sophistication of the new AC Hotel Atlanta Downtown - and connect to the city in a truly unique way. Our hotel features gorgeously appointed accommodations and hand-picked amenities - designed to offer guests everything they need, without burdening them with unnecessary extras. Rooms and suites are elegant in their simplicity, with open floorplans, platform beds and intelligent workspaces. The AC Lounge is a vibrant gathering place in which to dine, drink and connect, and our on-site gym allows guests to keep up their fitness routine. Plan an event in one of our modern venue spaces, and let our team help manage every detail. And revel in our prime location; we're moments away from everything visitors want to see, do and experience in downtown Atlanta, Georgia - including Centennial Olympic Park, Mercedes-Benz Arena and much more. We're ready to welcome travelers to the AC Hotel Atlanta Downtown.