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Director of Banquet Services

Streamsong Resort, Streamsong, FL

Posted January 11, 2018 R-130722

Purpose and Scope:

Manage Banquet service operations to achieve customer satisfaction, quality service, and compliance with corporate/franchisor policies and procedures while meeting and exceeding financial goals. Recommends promotional ideas and procedural changes.  Prepares forecasts, implements, and monitors and controls the budget for banquets.

Essential Functions:

  • Analyze Banquet Event Orders, communicate effectively with customers, managers and associates to ensure that all room set-ups, equipment, supplies, staffing and menus meet/exceed customer's expectations.
  • Review all schedules, equipment, supplies and organize work flow to ensure a quality event to customers on a daily basis.
  • Monitor and control Banquet budget (i.e. labor costs, beverage costs, supplies and equipment) and coordinate with event budgets to maximize revenue and minimize expenses while providing quality guest service.
  • Manage the Human Resources needs for Banquets in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication and recommend discipline and termination, as appropriate.
  • Forecast, implement, monitor, control and report on the budget and components (labor costs, food costs, beverage costs, supplies, equipment, etc...) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
  • Implement company programs (IHR/Franchise) and manage the operations to ensure compliance with LSOPs and SOPs, safety regulations and all other federal, state and local regulations and to ensure an optimal level of service, quality and hospitality are provided to the guests.
  • Create, recommend and manage the implementation of promotions, displays, buffet presentation and other ideas within corporate guidelines to capture more in house guests and a larger share of the local market.
  • Performs any other duties required or requested by Supervisor
  • Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects.

Non-Essential Functions:

  • Perform special projects and other responsibilities as assigned.Participate in task forces and committees as required.
  • Execute and promote the Accident Prevention Program to minimize liabilities and related expenses.
  • Monitor and control the maintenance/sanitation of the various outlets and equipment to protect the assets, comply with regulations and ensure a safe work environment.

Knowledge and Skills:

     Education: More than two years of post-high school education, but less than a degree from a four year college.

     Experience: Three to four years of employment in a related position with this company or other organization(s).

     Skills and Abilities: Advanced knowledge of principles and practices within Banquets.  This includes experiential knowledge required for management of people, complex problems and food and beverage management.  Ability to investigate and analyze current activities or information and make logical conclusions and recommendations. Ability to make occasional decisions which are generally guided by established policy and procedures. Supervisory/management communication skills.

Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. Click here and here to navigate to the “EEO is the Law” poster and supplement.

Pay Transparency Policy Statement
Interstate will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Interstate, or (c) consistent with Interstate’s legal duty to furnish information.

Streamsong Resort

1000 Streamsong Drive

Streamsong, FL 33834

Telephone (863) 428-1000

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Streamsong Resort

216 Room Resort

Our Resort

Welcome to Streamsong, a new kind of resort that takes the everyday ordinary to the absolutely extraordinary. A resort where golf is both a quest for perfection and an art form. A retreat that is the ultimate escape for relaxation, enrichment and rejuvenation. A place where the surrounding ecosystems are as deeply valued as the time you’ll spend with us.

Surrounded by nothing but nature as far as the eye can see, Streamsong® offers a golf experience like no other resort in Florida. Renowned architects Tom Doak of Renaissance Golf Design and Bill Coore and Ben Crenshaw of Coore & Crenshaw collaborated to create Streamsong® Blue and Streamsong® Red—considered two of the top 100 golf courses in the US by GOLF Magazine. A lakeside 12-guestroom Clubhouse is complete with a golf shop and the steakhouse-themed restaurant Fifty-Nine®.

The Lodge features 216 guestrooms, spa, fitness center, restaurants, roof-top lounge and lakeside pool. Streamsong additionally offers outdoor adventures such as guided bass fishing, hiking trails, bird watching and a shooting club.