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Overnight Front Desk Manager

Laguna Cliffs Marriott Resort & Spa, Dana Point, CA

Posted January 13, 2018 R-131160

Supervise the night employees and act as a work leader to other night employees; interview, recommend hiring, schedule, train, develop, empower, coach and counsel, recommend and conduct performance reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate.  Implement company (IHR/Franchiser) programs, supervise the daily operations of the night staff and oversee the Front Desk to ensure compliance with all financial controls, LSOPs & SOPs & to provide an optimum level of quality service and hospitality are provided to the hotel customers. Supervise the balancing, reconciliation and closing of various daily accounts and prepare the daily statements to provide accurate, timely information to management while ensuring proper controls are maintained. Maintain the computerized accounting system through daily and weekly backups and periodic rebuilds to ensure the accurate, smooth operations. Respond to customer issues/complaints/problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.  Maintain preparedness and implement emergency procedures when appropriate to protect the hotel guests, staff and assets. Prepare reports and communications to accounting and other Hotel Executive Committee members on night issues/problems and other pertinent information regarding night operations.

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Interstate will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Interstate, or (c) consistent with Interstate’s legal duty to furnish information.

Laguna Cliffs Marriott Resort & Spa

25135 Park Lantern

Dana Point, CA 92629

Telephone (949) 661-5000

Laguna Cliffs Marriott Resort & Spa

378 Room Resort

Our Resort

Providing a picture-perfect backdrop for breathtaking getaways, our resort boasts easy beach access, a full-service spa and luxurious accommodations. Spread out in spacious guest quarters with contemporary comforts including pillow-top mattresses, room service options and flat-panel TVs featuring premium cable channels. During guests'  downtime, our cutting-edge fitness center is an ideal place to get their heart rate up, or spend some time at the family-friendly Splash Zone pool. Travelers can dine on innovative cuisine and sip a custom cocktail at The Vue, open for breakfast, lunch and dinner. For productive meetings and social celebrations, our hotel's professional planning team and elegant 50,000 square feet of versatile event space will surely impress. No matter the occasion, this Dana Point hotel allows guests to experience the ultimate in Southern California sophistication.