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Front Office Supervisor

The Jung Hotel & Residences, New Orleans, LA



Posted April 16, 2018 R-132389

It’s all about the people for you. You understand that your department is a critical, often first, touch point for guests. Your expert skill and natural ability to foster relationships ensures that your team’s ON it. You’re a wiz at juggling schedules. You know the groups and arrival times to staff efficiently, with operational ease top of mind. Fluid communications and accurate timely reporting keep departmental partners informed, enabling smooth operations and increased profitability. Ready to rise? Interstate’s Front Office Supervisor position may be the perfect opportunity for your talent to shine and your career to elevate.

As Front Office Supervisor, you will

  • Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation. Pitching in, you attend to guest needs at the front desk. You know the property layout by heart to ably guide guests and answer questions.
  • Create an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of motivated desk agents by modeling the way, by training, empowering, and coaching throughout the employment lifecycle.
  • Keep a pulse on workflow, room status and group activity and effectively communicate info for well informed fellow departments, to increase team efficiency and overall productivity.
  • Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored.

Fundamentals

A high school education or equivalent is required, with one to two years’ supervisory experience in hospitality or other customer-related position. You must have excellent verbal and written English communication skills, with a second language helpful.  The ability to access, retrieve and leverage info from the hotel property management system is expected. You must also be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. Click here and here to navigate to the “EEO is the Law” poster and supplement.

Pay Transparency Policy Statement
Interstate will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Interstate, or (c) consistent with Interstate’s legal duty to furnish information.

The Jung Hotel & Residences

1500 Canal Street

New Orleans, LA 70112

Telephone (504) 226-5864

The Jung Hotel & Residences

207 Room Hotel

Our Hotel

Originally opened in 1908, The Jung hotel expanded in 1925 during the “Jazz Age” with live music offerings and quickly became the most prestigious hotel in New Orleans. Through the years, the hotel’s most famous attribute was its rooftop Tulane Ballroom which played host to numerous Mardi Gras balls, grand cotillions, proms and a 1964 appearance by President Lyndon Johnson.

Today The Jung anchors “Upper Canal Street” and sits at the heart of the area’s resurgence.

As a member of the New Orleans Hotel Collection, a locally-owned company known for breathing new life into historic hotels, the Jung Hotel and Residences is poised for former glory. A 1928 advertisement for the “New Jung Hotel“ is as relevant for the latest incarnation of the Jung hotel as it was then. “There must be more than fineness for comfort and enjoyment. There must be a hospitality of spirit as well as of physical fitness. There must be a lasting welcome that makes itself felt even after you have left the hotel. Such are we trying to make the New Jung.”