Posted January 12, 2018 R-134447
JOB TITLE: PT Reservation Agent
REPORTS TO: Revenue Manager
BASIC PURPOSE: Handle all telephone inquiries and reservations accurately and efficiently by answering the telephones courteously, promptly, and professionally while promoting hotel services and ensuring maximum room revenues.
Answer telephone promptly and courteously.Enter guest reservations into the computer system quickly and accurately segmenting reservations into the appropriate category while using the hotel's selling strategy and knowledge of all rates, package plans and hotel services, in order to close out sale and upsell the hotel as appropriate. (60%)
Maintain good relations with all guests and know and implement procedures for giving special attention to SPG members and VIP guests (e.g. ,Ambassador and Platinum Level guests). (15%)
Maintain a working knowledge of the sales and front office areas, credit policy, different room types and hotel services. (10%)
Monitor, sell, report closely and attempt to obtain alternate date reservations for all closed out dates by utilizing the wait list. (5%)
Change and cancel reservations as guest requests.When canceling a reservation with deposit, complete an advance deposit refund requisition. (3%)
Block rooms according to guest preferences and requests and ensure Remarks & Comments field is completed within the reservation to detail the specific guest requests (5%)
Report rate resistance and all problems to Revenue Manager(2%)
Any other duties reasonably requested
Knowledge and Skills:
Education: A high school education or equivalent experience. Further education is desirable.
Experience: Previous data entry and telephone experience is helpful.
Skills and Abilities: Must possess telephone communications skills in terms of the ability to negotiate, convince, sell and influence potential hotel guests. Ability to operate a computer.
No. of employees supervised: None
Travel required: None
Hours Required: Scheduled days and times
Pay Transparency Policy Statement
Interstate will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Interstate, or (c) consistent with Interstate’s legal duty to furnish information.
Sheraton Park Hotel at the Anaheim Resort
490 Room Resort
Surrounded by world-famous Disneyland® theme parks, shopping, dining and entertainment, Sheraton Park Hotel at the Anaheim Resort is at the heart of the best things to do in Southern California.
As a Disneyland® family hotel, we offer a comfortable and inviting space for a family vacation or business trip. With guests in mind, we've transformed our hotel with a multi-million dollar renovation to offer a space that's perfect for any cast of characters. While travelers are are here, they can relax amongst our tropical surroundings while enjoying a host of amenities in one of our 490 refreshed guest rooms.
Meetings & Events
Sheraton Park Hotel offers more than 14 rooms & 28,000 sq. ft of flexible indoor/outdoor Anaheim meeting space.
- Total Meeting Space: 28,000 sq. ft.
- Largest Meeting Space: 11,035 sq. ft.
- Total Meeting Rooms: 14
- Total Guest Rooms: 490
- Hotel is within walking distance to the Anaheim Convention Center
- Hotel completed a Multi-Million Dollar Renovation in 2014