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Front Desk Manager

Residence Inn Salt Lake City Downtown, Salt Lake City, UT



Posted February 14, 2018 R-134516

It’s all about the people for you. You understand that your department is a critical, often first, touch point for guests. Your expert skill and natural ability to foster relationships ensures that your team’s ON it. You’re a wiz at juggling schedules. You know the groups and arrival times to staff efficiently, with operational ease top of mind. Fluid communications and accurate timely reporting keep departmental partners informed, enabling smooth operations and increased profitability. Ready to rise? Interstate’s Front Office Supervisor position may be the perfect opportunity for your talent to shine and your career to elevate.

As Front Desk Manager, you will

  • Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation. Pitching in, you attend to guest needs at the front desk. You know the property layout by heart to ably guide guests and answer questions.
  • Create an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of motivated desk agents by modeling the way, by training, empowering, and coaching throughout the employment lifecycle.
  • Keep a pulse on workflow, room status and group activity and effectively communicate info for well informed fellow departments, to increase team efficiency and overall productivity.
  • Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored.

Fundamentals

A high school education or equivalent is required, with one to two years’ supervisory experience in hospitality or other customer-related position. You must have excellent verbal and written English communication skills, with a second language helpful.  The ability to access, retrieve and leverage info from the hotel property management system is expected. You must also be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. Click here and here to navigate to the “EEO is the Law” poster and supplement.

Pay Transparency Policy Statement
Interstate will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Interstate, or (c) consistent with Interstate’s legal duty to furnish information.

Residence Inn Salt Lake City Downtown

285 West Broadway (300 S)

Salt Lake City, UT 84101

Telephone (801) 355-3300

Residence Inn Salt Lake City Downtown

189 Room Extended Stay

Our Hotel

Visitors can set their own pace in Utah at the Residence Inn Salt Lake City Downtown where the hotel's recently remodeled suites offer a home-like experience ideal for extended-stay travelers. Conveniently situated in a prime downtown location, just steps from the Salt Palace Convention Center, each of our studio, one- and two-bedroom suites feature a full-size kitchen, 42-inch LCD TV, free Wi-Fi and separate areas for living, working and sleeping. Amenities also include Marriott luxury bedding, a complimentary hot breakfast buffet and evening socials. Guests can exercise in our state of the art fitness center or make use of our Sport Court, heated outdoor pool, and whirlpool for added relaxation. Perfect for small Salt Lake City meetings, our hotel's 1,347 square feet of flexible conference space is complete with full-service catering. Located within walking distance of two major shopping areas - The Gateway and City Creek Center; our hotel is also near popular restaurants and some of Salt Lake City's finest attractions.