Posted February 13, 2018 R-136229
This is a career opportunity with Interstate Hotels & Resorts. Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.
-Supervise the housekeeping staff; providing open communications, training, coach and counsel and provide performance feedback to ensure maximum efficiency.
-Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, LSOPs and SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
-Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
-Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
-Respond to guest requests, concerns and problems to ensure guest satisfaction.
- Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.
-Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
-May assist the evening staff in the performance of duties to include: cleaning of lobby, turndown service, trash removal.
-Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments.
Knowledge and Skills:
Education: High school education or equivalent experience
Experience: Experience required by position is from one to two years of employment in a related position with this company or other organization(s)
Skills and Abilities: Requires working knowledge of Housekeeping and the hotel's/ Interstate's services, policies and operations. Working knowledge is generally learned on-the-job.
Requires supervisory skills.
Ability to communicate information and hotel services to management and guests.
No. of employees supervised: Six plus employees
Travel required: None
Hours Required: Eight hour shift; scheduled days and times may vary based on need
Pay Transparency Policy Statement
Interstate will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Interstate, or (c) consistent with Interstate’s legal duty to furnish information.
DoubleTree by Hilton Hotel Los Angeles - Norwalk
171 Room Hotel
At A Glance
Welcome to DoubleTree by Hilton Hotel Los Angeles - Norwalk, conveniently located off the I-5 between L.A. and Orange County. Only 20 miles from Los Angeles International Airport (LAX), this Norwalk, CA hotel is also close to downtown L.A. and the Anaheim Convention Center. Stay in comfortable surroundings within easy reach of Southern California landmarks including Disneyland® Resort, Universal Studios Hollywood and Knott’s Berry Farm.
Decorated in a relaxed, contemporary California style, the hotel contains many sophisticated areas to relax, dine and gather. Our friendly staff will great you with a signature DoubleTree Chocolate Chip Cookie.
Feel at home in the modern, stylish accommodations. From guest rooms to suites and executive rooms, each features a comfortable Sweet Dreams® bed, TV and WiFi. Upgrade to a superior suite for extra space and a comfortable living area.
Our attentive and experienced concierge staff is here to help. Swim in the sunlight at the outdoor pool or soak in the whirlpool. Park your car safely in our extensive, complimentary parking lot. Work out in the 24-hour fitness center and dine afterwards at the stylish Sonoma Grill restaurant. Sip drinks with friends in The Vine lobby lounge and enjoy a lavish DoubleTree breakfast buffet.
- Newly renovated DoubleTree hotel in Norwalk with 26 suites
- Located close to LA, Orange Counties and local business
- Largest ballroom in the area