Telephone Operator

Laguna Cliffs Marriott Resort & Spa


Posted June 13, 2018

R-142125

Telephone Operator

You’re the hub of information for the hotel. You’re also the critical touch point when emergencies rear. Often the first impression and without the benefit of visual cues, you effortlessly convey authentic warmth through the phone lines. You make prompt connections and provide quality info, never missing a beat with wake-up or helping a guest in need. If this rings true, Interstate’s Telephone Operator position may be a great opportunity for you.

As Telephone Operator, you will

  • Graciously respond to all incoming calls, applying your thorough knowledge of the property to effectively assist callers and answer guest questions.
  • Skillfully service hotline calls, ensuring guests needs are fully met.
  • Convey messages accurately and timely and route calls efficiently.
  • Ensure wake up requests are accurately delivered without fail.

Fundamentals

A high school education or equivalent experience is required. Clear, effective English written and verbal communication skills are required, with a second language helpful. An excellent phone manner and the ability to “smile” through the phone lines is essential. Previous communications or switchboard experience is helpful. The ability to operate multiple phone lines, familiarity with computer use and the ability to conduct online searches is expected.

Laguna Cliffs Marriott Resort & Spa

378 Room Resort

Our Resort

Providing a picture-perfect backdrop for breathtaking getaways, our resort boasts easy beach access, a full-service spa and luxurious accommodations. Spread out in spacious guest quarters with contemporary comforts including pillow-top mattresses, room service options and flat-panel TVs featuring premium cable channels. During guests'  downtime, our cutting-edge fitness center is an ideal place to get their heart rate up, or spend some time at the family-friendly Splash Zone pool. Travelers can dine on innovative cuisine and sip a custom cocktail at The Vue, open for breakfast, lunch and dinner. For productive meetings and social celebrations, our hotel's professional planning team and elegant 50,000 square feet of versatile event space will surely impress. No matter the occasion, this Dana Point hotel allows guests to experience the ultimate in Southern California sophistication.