Front Desk Agent

Courtyard Chapel Hill


Posted September 14, 2018

R-142400

Front Desk Agent

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3830 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Courtyard Chapel Hill

169 Room Hotel

Our Hotel

Welcome to the newly renovated Courtyard Chapel Hill! Whether travelers are here for business or pleasure, our hotel offers everything they need to relax and re-energize. Well-appointed rooms and suites feature large work areas, wireless Internet access, and new flat-screen TV's. Guests can stop by The Bistro in the morning and evening for healthy cuisine, or to fuel up with a cup of hot Starbucks® coffee. Staying in shape is easy, thanks to our onsite fitness center and jogging trail. We have great meeting and event space, including an outdoor lounge; our largest indoor venue, the Old Well/Bell Tower, can accommodate up to 100 guests. We are also right next door to the Friday Center, with its 25,000 sq ft of versatile meeting space. Of course, let's not forget our location, moments away from downtown Chapel Hill, NC and the University of North Carolina - Chapel Hill campus; and now have a weekday local business shuttle as well. We strive to make our guests feel at home!