Guest Service Agent

Hyatt Centric The Loop Chicago


Posted June 13, 2018

R-144006

Guest Service Agent

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Hyatt Centric The Loop Chicago

257 Room Hotel

Our Hotel

Visitors can explore our favorite city and its vibrant neighborhoods with ease from our central location, just steps from many of Chicago’s transportation hubs. Premium amenities will make you feel welcome at our pet-friendly hotel, such as a 24-hour fitness center and 2,500 sq. ft. of event space. The options are endless when you stay in the middle of the action at Hyatt Centric The Loop Chicago.

What Our Guests Love:
  • View from the top: Handcrafted cocktails, seasonal small plate dining, and a panoramic city views at AIRE
  • Rooms that feel like home: Spacious accommodations designed with clean lines and lots of natural light
  • Historic design: Furnished with swanky, contemporary art-deco fixtures dating back to 1927
  • Prime location: Close to top corporate offices and must sees, like Millennium Park and the Magnificent Mile
  • Innovative French fare: Upscale French favorites and a gourmet grab-and-go bakery at Cochon Volant