Guest Service Agent

The Estate Yountville


Posted July 11, 2018

R-145831

Guest Service Agent

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

The Estate Yountville

112 Room Hotel

Welcome

Splendid Tuscan architecture, palazzo-style décor and acres of olive trees, gardens and Wine Country landscape frame Villagio Inn & Spa. Nestled in the heart of Yountville, surrounded by gorgeous vineyards, we bring the best of Napa Valley’s unofficial culinary capital directly to your doorstep. Sample the numerous Michelin-starred restaurants, bistros and cafés along Washington Street, including Philippe Jeanty's Bistro Jeanty and The French Laundry by Thomas Keller. 

Guests can greet the day with our complimentary champagne breakfast. Amply provided with healthy options, baked breads, pastries and fresh juices, it’s the perfect beginning whether your plans include a wine tasting jaunt or nothing more than relaxing by the heated pool. Guests seeking more active pursuits can visit the gym, staffed with personal trainers, play a few sets of tennis or strike up a Bocce game on the vineyard-side court. Be sure to save time to sneak away to Spa Villagio, a peaceful and intimate oasis featuring luxurious treatment rooms and indulgent private spa suites appointed with indoor and outdoor oversized sunken infinity tubs, fireplaces, steam showers and wet bars.