Front Office Supervisor

The Estate Yountville


Posted July 11, 2018

R-145834

Front Office Supervisor

It’s all about the people for you. You understand that your department is a critical, often first, touch point for guests. Your expert skill and natural ability to foster relationships ensures that your team’s ON it. You’re a wiz at juggling schedules. You know the groups and arrival times to staff efficiently, with operational ease top of mind. Fluid communications and accurate timely reporting keep departmental partners informed, enabling smooth operations and increased profitability. Ready to rise? Interstate’s Front Desk Supervisor position may be the perfect opportunity for your talent to shine and your career to elevate.

As Front Desk Supervisor, you will

  • Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation. Pitching in, you attend to guest needs at the front desk. You know the property layout by heart to ably guide guests and answer questions.
  • Create an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of motivated desk agents by modeling the way, by training, empowering, and coaching throughout the employment lifecycle.
  • Keep a pulse on workflow, room status and group activity and effectively communicate info for well informed fellow departments, to increase team efficiency and overall productivity.
  • Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored.

Fundamentals

A high school education or equivalent is required, with one to two years’ supervisory experience in hospitality or other customer-related position. You must have excellent verbal and written English communication skills, with a second language helpful.  The ability to access, retrieve and leverage info from the hotel property management system is expected. You must also be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

The Estate Yountville

112 Room Hotel

Welcome

Splendid Tuscan architecture, palazzo-style décor and acres of olive trees, gardens and Wine Country landscape frame Villagio Inn & Spa. Nestled in the heart of Yountville, surrounded by gorgeous vineyards, we bring the best of Napa Valley’s unofficial culinary capital directly to your doorstep. Sample the numerous Michelin-starred restaurants, bistros and cafés along Washington Street, including Philippe Jeanty's Bistro Jeanty and The French Laundry by Thomas Keller. 

Guests can greet the day with our complimentary champagne breakfast. Amply provided with healthy options, baked breads, pastries and fresh juices, it’s the perfect beginning whether your plans include a wine tasting jaunt or nothing more than relaxing by the heated pool. Guests seeking more active pursuits can visit the gym, staffed with personal trainers, play a few sets of tennis or strike up a Bocce game on the vineyard-side court. Be sure to save time to sneak away to Spa Villagio, a peaceful and intimate oasis featuring luxurious treatment rooms and indulgent private spa suites appointed with indoor and outdoor oversized sunken infinity tubs, fireplaces, steam showers and wet bars.