Leisure Sales Manager

Las Alcobas, a Luxury Collection Hotel

Posted March 24, 2019


Core Job Duties

  • Manages the property’s Travel Industry Sales functions and managing expectations and ensuring production goals are met. This includes maintaining the entire transient market including packages, wholesale and consortia’s.
  • Works with sales leader to promote understanding of sales strategy and effective implementation of this strategy for the segment.
  • Actively contributes and participates in weekly revenue strategy meetings alongside the Executive and revenue team.
  • Demonstrates a thorough knowledge of market segments by analyzing historical data, trends, comp. set intelligence, shops.
  • Assists with the development and implementation of promotions, both internal and external.
  • Actively participate on all special projects/events such as Site Inspections, Familiarization (FAM) trips, etc.
  • Partners with Sales and Revenue team to conceptualize and implement strategic focused initiatives, campaigns and packages.
  • Plans and participates in Sales trips and industry related meetings.
  • Participates in departmental sales meetings, marketing meetings, and relevant operational meetings.
  • Establishes and maintains strong relationships with CVB and Tourism organizations to draw awareness and ensure hotel is being represented in an accurate and effective way.
  • Sells the hotel to the leisure market and constantly keeps the hotel in the minds of the travel agents and customers.
  • Works actively with GSO Team on all production, promotion and current offerings, new happenings, news and offers.

Revenue Production and Maximizing Sales Results

  • Provides positive and driven leadership to promote maximum revenue potential
  • Directs the solicitation and business negotiation efforts within transient segment to maximize room and outlet revenue and achieve sales goals.
  • Analyzes and evaluates effective market trends to identify new business opportunities and re-direct business from competitors.
  • Promotes the property’s inclusion into national and international accounts through tour and travel agent consortiums.

Managing Sales Activities

  • Participates in sales calls on own or with members of sales team to acquire new business and/or close on business and increase awareness of Las Alcobas
  • Partners with the marketing and sales team to plan and direct comprehensive marketing programs to promote the property as a viable destination for travel industry market segments.
  • Selectively sells travel industry business in the interest of maximizing guest rooms and outlets revenue.
  • Develops and implements sales and marketing programs and strategies for the travel industry sales and transient luxury markets.

Analyzes and Reports on Sales and Financial Data

  • Analyzes and evaluates effective market trends to identify new business opportunities and re-direct business from competitors
  • Analyzes market information and strategy to achieve segment’s financial room goals.
  • Reviews sales and guest satisfaction results to identify areas of improvement.
  • Demonstrate a thorough knowledge of market segments by analyzing historical data, trend, flights and visitors traffic.

Exemplary Customer Service

  • Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
  • Interacts with guests and clients to obtain feedback on product quality and service levels.
  • Observes service behaviors of employees and provides feedback.
  • Serves the clients by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

Build and Maintain Successful Relationships

  • Develops and manage relationships with all key clients.
  • Works collaboratively with off-property sales and marketing channels (e.g., GSO, marketing partners) to verify the property needs are being achieved and the sales efforts are effective.
  • Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO leaders and customers.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Las Alcobas, a Luxury Collection Hotel

68 Room Hotel

Our Hotel

Napa Valley is a mecca for all things food and wine. Encompassing all that Wine Country has to offer on historic land, Las Alcobas, an adults-only retreat, facilitates experiences that incorporate every sense. Downtown St. Helena and the Beringer Winery are within walking distance. Guests will be pampered in the indulgent spa, or they can relax beside the spectacular pool ringed by coveted seating areas and fire pits. A signature Chris Cosentino restaurant features a wraparound veranda and delights palates with innovative cuisine. Numerous function venues include a boardroom, a beautifully appointed event barn, and an event lawn with a show kitchen. Most of our Napa Valley hotel's 68 guest rooms and suites are adjoined by thoughtful outdoor terraces with fireplaces and vineyard views. Designed by Yabu Pushelberg, gracious interiors are appointed with custom furniture, Rivolta linens, and oversized bathrooms.