Front Desk Agent

Courtyard Atlanta Decatur Downtown/Emory


Posted October 21, 2018

R-150057

Front Desk Agent

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3830 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Courtyard Atlanta Decatur Downtown/Emory

179 Room Hotel

Our Hotel

The new, modern lobby at Courtyard Decatur Downtown/Emory provides greater flexibility and choices. Our spacious rooms combine comfort and functionality with pillow top mattresses and plush bedding, mini refrigerators and premium cable channels on our flat screen TV’s. At the center is The Bistro, our guests' spot for a breakfast or drinks and dinner during the evening. Guests will also enjoy inviting, flexible spaces where they can work or relax, free Wi-Fi and easy access to the latest news, weather and airport conditions via our GoBoard technology. Plus, our well-equipped fitness center and indoor pool will help visitors stay refreshed and energized. Our on-site Decatur Conference Center offers a variety of spacious meeting rooms and elegant event spaces that can be transformed to meet anyone's needs. From corporate meetings to joyous celebrations, our experienced staff is dedicated to making every event a success.