Front Desk Supervisor

DoubleTree by Hilton Hotel Boston North Shore


Posted January 31, 2019

R-152225

It’s all about the people for you. You understand that your department is a critical, often first, touch point for guests. Your expert skill and natural ability to foster relationships ensures that your team’s ON it. You’re a wiz at juggling schedules. You know the groups and arrival times to staff efficiently, with operational ease top of mind. Fluid communications and accurate timely reporting keep departmental partners informed, enabling smooth operations and increased profitability. Ready to rise? Interstate’s Front Desk Supervisor position may be the perfect opportunity for your talent to shine and your career to elevate.

As Front Desk Supervisor, you will

  • Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation. Pitching in, you attend to guest needs at the front desk. You know the property layout by heart to ably guide guests and answer questions.
  • Create an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of motivated desk agents by modeling the way, by training, empowering, and coaching throughout the employment lifecycle.
  • Keep a pulse on workflow, room status and group activity and effectively communicate info for well informed fellow departments, to increase team efficiency and overall productivity.
  • Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored.

Fundamentals

A high school education or equivalent is required, with one to two years’ supervisory experience in hospitality or other customer-related position. You must have excellent verbal and written English communication skills, with a second language helpful.  The ability to access, retrieve and leverage info from the hotel property management system is expected. You must also be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3830 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

DoubleTree by Hilton Hotel Boston North Shore

363 Room Hotel

At A Glance

DoubleTree by Hilton Boston North Shore, located 19 miles from downtown Boston and Logan International Airport, is at the intersection of I-95 and US1 in Danvers, MA. Only a 10-minute drive to Salem, MA, we are near Boston’s historic North Shore coastal towns.

Our Danvers, MA hotel provides simple comforts for business travelers and families including complimentary WiFi and American cuisine at TradeWinds Restaurant & Lounge, and we proudly brew Starbucks® in The Coffee Shop. Our on-site Atlantis Sports Club & Spa features a full gym, indoor pool and spa. 

All guest rooms feature 50" flat-screen HDTVs with premium channels and large workstations. We offer upgrades to deluxe and executive rooms for added amenities or private lounge access. Guests can take advantage of our family rooms with a semi-private sleeping area featuring two toddler beds, additional TV, mini-fridge and microwave.

Anyone can host their next corporate event, social gathering or wedding at our North Shore hotel with 30,000 sq. ft. of flexible event space. We offer a variety of spaces ranging from intimate boardrooms to our 10,000 sq. ft. Grand Ballroom. Our meeting and event space’s convenient amenities include complimentary WiFi, on-site catering and a dedicated events team.

  • Located off the I-95 and US-1 intersection in Danvers, MA
  • Comfortable rooms equipped with 50" HDTVs
  • Complimentary WiFi & parking; full onsite gym, spa and indoor pool
  • Executive Floor rooms including midweek Executive Lounge access
  • On-site CoCo Key indoor water park and arcade
  • American cuisine in TradeWinds Restaurant & Lounge
  • 30,000 sq. ft. of flexible Boston meeting facilities for up to 1,400 guests