Front Desk Supervisor

Aloft Harlem


Posted January 12, 2019

R-152292

It’s all about the people for you. You understand that your department is a critical, often first, touch point for guests. Your expert skill and natural ability to foster relationships ensures that your team’s ON it. You’re a wiz at juggling schedules. You know the groups and arrival times to staff efficiently, with operational ease top of mind. Fluid communications and accurate timely reporting keep departmental partners informed, enabling smooth operations and increased profitability. Ready to rise? Interstate’s Front Desk Supervisor position may be the perfect opportunity for your talent to shine and your career to elevate.

As Front Desk Supervisor, you will

  • Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation. Pitching in, you attend to guest needs at the front desk. You know the property layout by heart to ably guide guests and answer questions.
  • Create an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of motivated desk agents by modeling the way, by training, empowering, and coaching throughout the employment lifecycle.
  • Keep a pulse on workflow, room status and group activity and effectively communicate info for well informed fellow departments, to increase team efficiency and overall productivity.
  • Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored.

Fundamentals

A high school education or equivalent is required, with one to two years’ supervisory experience in hospitality or other customer-related position. You must have excellent verbal and written English communication skills, with a second language helpful.  The ability to access, retrieve and leverage info from the hotel property management system is expected. You must also be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3830 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Aloft Harlem

122 Room Hotel

Our Hotel

We offer style at Aloft Harlem, in the center of New York City's most happening neighborhood! We’re steps from the famous Apollo Theater, Central Park, and major express subway stations. Travelers can zip over to the bright lights of Times Square in minutes! Guests can meet & mingle with friends at our W XYZ Bar, grab a sweet, savory, or healthy snack from Re:Fuel by Aloft, our 24/7 pantry, or play in our Re:Mix Lounge. We invite our guests to breeze into one of our Aloft rooms, featuring our ultra-comfortable signature bed, a walk-in shower, custom amenities by Bliss® Spa, and more. Our plug & play connectivity station charges all electronics and links to the 42” LCD TV to maximize work and play.

Aloft Harlem

2296 Frederick Douglass Boulevard

New York, NY 10027

Telephone (212) 749-4000