Front Desk Supervisor

Homewood Suites by Hilton Long Island-Melville


Posted February 13, 2019

R-151179

It’s all about the people for you. You understand that your department is a critical, often first, touch point for guests. Your expert skill and natural ability to foster relationships ensures that your team’s ON it. You’re a wiz at juggling schedules. You know the groups and arrival times to staff efficiently, with operational ease top of mind. Fluid communications and accurate timely reporting keep departmental partners informed, enabling smooth operations and increased profitability. Ready to rise? Interstate’s Front Desk Supervisor position may be the perfect opportunity for your talent to shine and your career to elevate.

As Front Desk Supervisor, you will

  • Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation. Pitching in, you attend to guest needs at the front desk. You know the property layout by heart to ably guide guests and answer questions.
  • Create an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of motivated desk agents by modeling the way, by training, empowering, and coaching throughout the employment lifecycle.
  • Keep a pulse on workflow, room status and group activity and effectively communicate info for well informed fellow departments, to increase team efficiency and overall productivity.
  • Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored.

Fundamentals

A high school education or equivalent is required, with one to two years’ supervisory experience in hospitality or other customer-related position. You must have excellent verbal and written English communication skills, with a second language helpful.  The ability to access, retrieve and leverage info from the hotel property management system is expected. You must also be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3830 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Homewood Suites by Hilton Long Island-Melville

147 Room Extended Stay

Our Hotel

Homewood Suites by Hilton Long Island-Melville is located in the heart of Long Island with convenient access to I-495 Long Island Expressway to reach Manhattan or the Hamptons.

The hotel is located near the peaceful haven of Fire Island, Bethpage State Golf Course and many other golf courses in the area. Enjoy a tour of a Long Island vineyard or visit one of the many area restaurants. Our hotel is close to Nassau Community College, Farmingdale Sate College and SUNY College at Old Westbury. Enjoy proximity to businesses in Plainview, Melville and the Route 110 Corridor, Farmingdale, Hicksville, Huntington, Woodbury, Bethpage and Amityville.

Our spacious suites include complimentary WiFi, a fully equipped kitchen and separate living and sleeping areas, perfect for corporate housing and business travelers. Guests can work out in our 24-hour fitness center or relax in the indoor pool and whirlpool. They can start the day right with a hot full breakfast daily and unwind at our evening social Monday-Thursday.

Anyone can hold their next event for up to 50 guests in this Plainview hotel’s flexible meeting and banquet rooms and use our 24-hour business center.