Guest Service Agent

Home2 Suites by Hilton Rock Hill

1285 Old Springdale Road

Rock Hill, SC 29730

Telephone (803) 980-6000

Guest Service Agent

Posted June 25, 2019

R-153627

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Home2 Suites by Hilton Rock Hill

105 Room Extended Stay

At A Glance

Welcome to Home2 Suites by Hilton Rock Hill. Conveniently located just off the Highway 177, our contemporary, extended stay hotel is within walking distance to shopping and dining options, as well as popular attractions such as the Galleria Mall and Knowledge Park. Visitors enjoy our close proximity to Charlotte, NC as well as the iconic Carowinds Amusement Park.

Guests will feel at home in a spacious studio or one-bedroom suite. Every room at this Rock Hill, SC hotel features plenty of storage space, a full kitchen, and a living area with sleeper sofa and an HDTV. Travelers can begin each morning at our Inspired Table™ with a complimentary breakfast - the perfect start to a busy day.

We offer amenities at Home2 Suites Rock Hill, including our heated indoor saline swimming pool, outdoor patio with lounging and grill areas, and our innovative Spin2Cycle laundry and fitness facility. We also offer a 24-hour business center and flexible meeting space for small meetings or events.