Gallery Host/Server (PM)

Hyatt Place Pasadena


Posted February 8, 2019

R-155174

INTERSTATE HOTELS & RESORTS

JOB TITLE: Gallery Host (Server)

No description for a position can possibly include all duties which may be requested by guest or required by management.  The objective of all positions is to effectively provide the quality services personally, or to immediately refer requests to the appropriate Manager.  The following is a summary of the major responsibilities of the position.

BASIC PURPOSE: Effectively promote, take and deliver food and beverage orders while delivering quality customer service. Responsible for Food Preparation, set-up, mixing of drinks, service and clean up of bar area while ensuring quality service, guest satisfaction and the achievement/maintenance of IHR standards and profit maximization.

ESSENTIAL FUNCTIONS:

Contribute to the F&B team in order to provide professional, efficient, and dynamic customer service to all guests and associates.

Accurately and quickly take, place, and deliver all food and beverage orders, answer all questions about cooking methods, menu items, specials and prices of all items; according to the prescribed procedure.

Cook food to ascertain that appearance, temperature and portions are correct and deliver food orders in a timely fashion.

Make and serve drinks to guests and cocktail servers following established guidelines, procedures and policies regarding beverage and safety controls as prescribed by IHR standards.

Prepare guest checks, collect cash and process credits and room charges in the exact manner outlined by IHR policies and procedures. 

Perform all guest contact activities in a cordial, efficient and professional manner; maintaining a commitment to guest satisfaction.

Complete liquor requisitions and supply lists, ensuring established pars are maintained

Know and comply with state liquor laws.

Constant, strenuous lifting required– up to 70 lbs

Perform all sidework duties.

Knowledge and Skills:

Education: High school education or equivalent preferred

Experience:

  • Minimum one year related work experience (Bartender and/or Server) preferred
  • Friendly and motivated with strong customer service focus
  • Proficient in English language (Bi-lingual a plus)
  • Familiar with different POS systems
  • Must be willing to work varied hours, holidays and weekend as required
  • Proven team player that is willing to assist other associates

Skills and Abilities:

Food and beverage preparationBartendingFlexible with schedule, working weekends and holidaysTeam PlayerGood Communication skillsGreat attendance in previous jobs

Communication and hospitality skills (English required) Bilingual a plus

ServSafe and or TIPs training preferred

Ability to work Micros computer system

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3830 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Hyatt Place Pasadena

189 Room Hotel

Our Hotel

Explore the San Gabriel Valley from rooms by Old Pasadena’s museums, international restaurants, and specialty shops. It’s just a mile from Hyatt Place Pasadena to the Caltech campus, and 12 miles to downtown Los Angeles.

The hotel is located in downtown Pasadena and will feature:

  • 189 guest rooms
  • one restaurant
  • 3,000 square feet of meeting space
  • open air swimming pool