Front Desk/ Bell Staff - Part Time

H Hotel Los Angeles, a Curio Collection by Hilton


Part Time

Posted April 12, 2019

R-154648

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. You have a sunny, helpful nature. You’re happiest on the move, ever alert to what needs doing. Talking with people from all over energizes you. And with a passion to please, you thoughtfully offer guests helpful tips while lending a hand, opening doors, whisking away luggage, and holding pet leads as guests get settled. You know the property and surrounding area by heart, quickly becoming a trusted source for guests. You take great care and pride in your work, which guests immediately recognize and reward.As a Front Desk / Bell Staff Associate with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk / Bell Staff Associate, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Provide the pivotal first impression, setting the tone for the guest experience.
  • Extend a genuinely friendly welcome to arriving guests. Help with doors and luggage, guiding guests to the front desk, assisting guests to their rooms, and offering tips about the property and room amenities.
  • Respond helpfully to guest questions about the property, getting around and nearby happenings.
  • Pitch in. Help guests with special requests, room deliveries, and transportation arrangements when the need arises. Tidy the lobby and public areas when you see something out of place, reporting any repair or maintenance needs.
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

H Hotel Los Angeles, a Curio Collection by Hilton

168 Room Hotel

At A Glance

Located just east of Los Angeles International Airport (LAX) and near major freeways, our stylish hotel is close to Boeing, DirecTV and Google offices and within easy reach of South Bay, Venice Beach, Santa Monica, Beverly Hills and Hollywood. For your convenience, we offer complimentary LAX airport shuttle service every 30-45 minutes, 24 hours a day.

Settle into a guest room with plush bedding, chic furnishings and comforts like complimentary WiFi, a 55-inch HDTV, premium cable, mini-refrigerator, and work desk with ergonomic chair. Here a few days? Opt for a suite for more space, a living area with sofa, and private bedroom.

Our hotel in Los Angeles has all the thoughtful extras that ensure a memorable stay. Enjoy unobstructed views of LAX Airport and the Pacific Ocean from our rooftop deck, or take a relaxing swim in our heated outdoor pool. Visit the Waypoint Kitchen at breakfast and dinner for modern California cuisine, or enjoy delicious appetizers while watching a game. The H Hotel fits your busy schedule with a business center, fully equipped fitness center, and lobby market shop – all open 24 hours. Room service is also available each evening.