Front Desk/ Bell Staff - Part TIme

Homewood Suites by Hilton/H Hotel, Curio Collection by Hilton LAX


Part Time

Posted February 11, 2019

R-154648

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. You have a sunny, helpful nature. You’re happiest on the move, ever alert to what needs doing. Talking with people from all over energizes you. And with a passion to please, you thoughtfully offer guests helpful tips while lending a hand, opening doors, whisking away luggage, and holding pet leads as guests get settled. You know the property and surrounding area by heart, quickly becoming a trusted source for guests. You take great care and pride in your work, which guests immediately recognize and reward.As a Front Desk / Bell Staff Associate with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk / Bell Staff Associate, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Provide the pivotal first impression, setting the tone for the guest experience.
  • Extend a genuinely friendly welcome to arriving guests. Help with doors and luggage, guiding guests to the front desk, assisting guests to their rooms, and offering tips about the property and room amenities.
  • Respond helpfully to guest questions about the property, getting around and nearby happenings.
  • Pitch in. Help guests with special requests, room deliveries, and transportation arrangements when the need arises. Tidy the lobby and public areas when you see something out of place, reporting any repair or maintenance needs.
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3830 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Homewood Suites by Hilton/H Hotel, Curio Collection by Hilton LAX

290 Room Hotel

Homewood Suites by Hilton LAX

Travelers can stay near the airport and popular attractions at the new Homewood Suites by Hilton™ Los Angeles Intl Airport hotel. Our oversized suites feature full kitchens, high ceilings, and thoughtful amenities such as free WiFi. Whether traveling for business or exploring the city, guests will find a convenient home base at our Los Angeles hotel.

In addition to our free hot breakfast, we provide an option for either the complimentary evening social or a dinner discount in our Waypoint Kitchen restaurant. Guests can save time and cash using our free shuttle service to and from the airport, soak up the California sun at our pool, or work out in our fitness center.

H Hotel, Curio Collection by Hilton

Welcome to the H Hotel Los Angeles, Curio Collection by Hilton, a distinctively modern choice among LAX airport hotels. Located at the crossroads of Los Angeles with a sleek design inspired by the shape of the LAX runways, H Hotel offers an elevated LA experience for sophisticated travelers. Our central location between Venice Beach, Culver City and Manhattan Beach, puts LA’s foodie and cultural hot spots within 20 minutes of our door, with corporate offices from Boeing to Google just a short drive away. From our rooftop patio with ocean views to innovative California cuisine, H Hotel is far from a typical LAX airport hotel; we’re a gateway to the best of Los Angeles.

http://www.hhotellosangeles.com/lax/