Front Desk Supervisor

South Seas Island Resort


Posted February 13, 2019

R-155421

It’s all about the people for you. You understand that your department is a critical, often first, touch point for guests. Your expert skill and natural ability to foster relationships ensures that your team’s ON it. You’re a wiz at juggling schedules. You know the groups and arrival times to staff efficiently, with operational ease top of mind. Fluid communications and accurate timely reporting keep departmental partners informed, enabling smooth operations and increased profitability. Ready to rise? Interstate’s Front Desk Supervisor position may be the perfect opportunity for your talent to shine and your career to elevate.

As Front Desk Supervisor, you will

  • Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation. Pitching in, you attend to guest needs at the front desk. You know the property layout by heart to ably guide guests and answer questions.
  • Create an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of motivated desk agents by modeling the way, by training, empowering, and coaching throughout the employment lifecycle.
  • Keep a pulse on workflow, room status and group activity and effectively communicate info for well informed fellow departments, to increase team efficiency and overall productivity.
  • Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored.

Fundamentals

A high school education or equivalent is required, with one to two years’ supervisory experience in hospitality or other customer-related position. You must have excellent verbal and written English communication skills, with a second language helpful.  The ability to access, retrieve and leverage info from the hotel property management system is expected. You must also be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3830 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

South Seas Island Resort

471 Room Resort

Family. Nature. Comfort.

For decades, generations of guests have made South Seas Island Resort on Captiva Island the vacation destination of choice in which to share treasured moments and make lasting memories. Our iconic 330-acre wildlife preserve spans two and a half miles of pristine white-sand beaches framing the tranquil waters of the Gulf of Mexico. As a quiet retreat, the resort is a destination rich in recreation and wondrous natural beauty. Visitors will feel at home in a variety of accommodations, ranging from comfortable hotel rooms, charming condominiums and cottages, to private homes and villas. A Top 10 Beach Resort for Families by Parents Magazine, this inviting oasis allows the discovery of native Florida and its extraordinary splendor.

  • Located directly on the Gulf of Mexico on Captiva Island, Florida
  • An array of accommodations from Harbourside Guest rooms, to one-, two- and three- bedroom condominiums and cottages. Two to Six Bedroom private homes are also available.
  • South Seas offers an array of activities for guests of all ages
  • Delicious on-site dining
  • Endless recreation and exciting land and water activities 
  • Bordered by two-and-a-half miles of private white-sand beach
  • 35 miles from South West Florida International Airport (RSW)
  • Just 32 miles from Fort Myers, yet provides a peaceful, secluded-island feel