Front Desk Agent

Laguna Cliffs Marriott Resort & Spa


Posted March 1, 2019

R-156344

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Laguna Cliffs Marriott Resort & Spa

378 Room Resort

Our Resort

Uncover new levels of comfort and convenience at Laguna Cliffs Marriott Resort & Spa. Positioned in Dana Point, our beach-chic hotel boasts breathtaking views of the Pacific Ocean and a prime location near Doheny State Beach, San Juan Capistrano and Laguna Beach. Throughout our resort, guests will enjoy a casually sophisticated setting across our rooms, restaurant, and full-service spa. Following a day of pampering, we invite guests to make themselves at home in one of our fully renovated rooms with luxurious bedding and modern amenities. Many of our accommodations feature balconies to take in a sunrise or sunset. When it's time to dine, visitors can order room service or stop by our restaurant for mouthwatering Italian cuisine. Providing two pools with ocean views and plenty of lounge chairs, our outdoor spaces invite people to soak up the radiant California sun, and our 15 flexible event venues offer the space and services needed for a successful event. Whatever brings travelers to the coast, Laguna Cliffs Marriott Resort & Spa exceed all expectations.