Guest Service Representative

SpringHill Suites Austin South


Posted January 31, 2019

R-156375

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3830 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

SpringHill Suites Austin South

152 Room All Suite

Our Hotel

The SpringHill Suites Austin South hotel, located just 8 miles from Austin-Bergstrom Airport off I-35, has completed a renovation! Our modern suites are 25% larger than hotel rooms at other Austin Airport hotels. Each suite is equipped with a microwave, mini-fridge, flat-screen TV and free WiFi. Appreciated by road warriors and families alike, we offer access to a shuttle to downtown for easy access to UT Austin, the convention center and 6th Street entertainment district. Situated near businesses such as Apple, IBM and Accenture, we’re a convenient choice for corporate travelers looking for Austin Airport hotels that offer the convenience of easy travel in and out of the city. Jump-start your morning with a free hot breakfast buffet in our new lobby space or get in a workout at our 24-hour gym while the kids splash in our indoor pool. Whether on a business trip or family vacation, guests feel right at home at SpringHill Suites Austin South.