Operations Manager

Hyatt Place Pasadena

Posted February 7, 2019


BASIC PURPOSE: Manage the Front Office, Accounting, and Housekeeping Department and Food and Beverage operations to achieve customer satisfactions, quality service and compliance with corporate/franchiser policies and procedures while meeting/exceeding financial goals.


1.       Implement company programs (IHR/Franchiser) and manage the operations of the Front Office, Accounting, Food and Beverage and Housekeeping to ensure compliance with LSOPs and SOPs and to ensure an optimal level of quality service and hospitality are provided to the hotel customers. (35%)    

2.       Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality (35%)

3.       Manage the Human Resources in the department in order to attract, retain and   motivate the employees; hire, train, develop, empower, coach and counsel,        conduct performance and salary reviews, resolve problems, provide open           communication vehicles, discipline, terminate, or recommend such action as appropriate. (10%)

4.       Manage aspects of accounting including but not limited to; accounts receivable, accounts payable, chargebacks,  all IHR required reports. (5%)

5.       Liaise with the sales staff to discuss and implement sales strategies and provide back up support to sales department to continually improve occupancy levels and revenues. (5%)

6.       Monitor and maintain the Front Office systems and equipment to ensure their optimum performance. (5%)

Non- Essential Functions:  (5%)

Perform special projects and other responsibilities as assigned.  Participate in task forces and committees as requested.

Maintain good working relationships and open lines of communication with all other departments.

Perform the Manger on Duty functions as assigned.

Knowledge and Skills:

Education:  High School education or equivalent experience.

Experience: 1-2 years supervisory experience in a Hotel or other customer relations position.

Skills and Abilities: Requires knowledge of discipline specific procedures and services and general knowledge of other departments in the hotel.  Requires supervision/management skills. Ability to achieve positive guest relations and maximize guest satisfaction.  Ability to communicate in English. Second language desirable.  Ability to handle cash and credit transactions.  Ability to enforce all company rules and SOPs.

                                                          No. of employees supervised: 40-50

                                      Travel required:   Minimal. May be required to attend supplemental Management training classes.

                                      Hours Required:  40 to 50 hours over a 5 day period.  Day or evening shift and weekends per business demand.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3830 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Hyatt Place Pasadena

189 Room Hotel

Our Hotel

Explore the San Gabriel Valley from rooms by Old Pasadena’s museums, international restaurants, and specialty shops. It’s just a mile from Hyatt Place Pasadena to the Caltech campus, and 12 miles to downtown Los Angeles.

The hotel is located in downtown Pasadena and will feature:

  • 189 guest rooms
  • one restaurant
  • 3,000 square feet of meeting space
  • open air swimming pool