Guest Services Agent

AC Hotel at Buckhead Phipps Plaza


Posted February 11, 2019

R-156933

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3830 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

AC Hotel at Buckhead Phipps Plaza

166 Room Hotel

Our Hotel

The new AC Hotel Atlanta Buckhead at Phipps Plaza invites travelers to experience the perfect blend of classic style and modern comfort. Born in Spain and perfected in Europe's most sophisticated cities, our hotel concept is elegant in its simplicity, providing everything that busy guests need for a comfortable, tranquil visit. Modern European rooms and suites offer sleek design and amenities including glass-enclosed showers, free high-speed Internet access, and ultra-comfortable bedding. Guests can prepare for their day with breakfast at AC Kitchen, where they'll enjoy signature baked croissants, artisan cured meats, sweet & savory egg tarts and Nespresso Coffee. If our guests are hosting a meeting here in Georgia, they'll be delighted with our hotel's versatile venue spaces, which offer integrated technologies and ergonomic seating. Buckhead's most unique hotel experience is also its most memorable.

AC Hotel at Buckhead Phipps Plaza

3600 Wieuca Road NE

Atlanta, GA 30326

Telephone (470) 231-3030