At Your Service Agent

Laguna Cliffs Marriott Resort & Spa

25135 Park Lantern

Dana Point, CA 92629

Telephone (949) 661-5000

At Your Service Agent

Posted June 7, 2019

R-156952

You’re the hub of information for the hotel. You’re also the critical touch point when emergencies rear. Often the first impression and without the benefit of visual cues, you effortlessly convey authentic warmth through the phone lines. You make prompt connections and provide quality info, never missing a beat with wake-up or helping a guest in need. If this rings true, Interstate’s Telephone Operator position may be a great opportunity for you.

As Telephone Operator, you will

  • Graciously respond to all incoming calls, applying your thorough knowledge of the property to effectively assist callers and answer guest questions.
  • Skillfully service hotline calls, ensuring guests needs are fully met.
  • Convey messages accurately and timely and route calls efficiently.
  • Ensure wake up requests are accurately delivered without fail.

Fundamentals

A high school education or equivalent experience is required. Clear, effective English written and verbal communication skills are required, with a second language helpful. An excellent phone manner and the ability to “smile” through the phone lines is essential. Previous communications or switchboard experience is helpful. The ability to operate multiple phone lines, familiarity with computer use and the ability to conduct online searches is expected.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Laguna Cliffs Marriott Resort & Spa

378 Room Resort

Our Resort

Uncover new levels of comfort and convenience at Laguna Cliffs Marriott Resort & Spa. Positioned in Dana Point, our beach-chic hotel boasts breathtaking views of the Pacific Ocean and a prime location near Doheny State Beach, San Juan Capistrano and Laguna Beach. Throughout our resort, guests will enjoy a casually sophisticated setting across our rooms, restaurant, and full-service spa. Following a day of pampering, we invite guests to make themselves at home in one of our fully renovated rooms with luxurious bedding and modern amenities. Many of our accommodations feature balconies to take in a sunrise or sunset. When it's time to dine, visitors can order room service or stop by our restaurant for mouthwatering Italian cuisine. Providing two pools with ocean views and plenty of lounge chairs, our outdoor spaces invite people to soak up the radiant California sun, and our 15 flexible event venues offer the space and services needed for a successful event. Whatever brings travelers to the coast, Laguna Cliffs Marriott Resort & Spa exceed all expectations.