Lead Spa Concierge

The Estate Yountville

Posted February 22, 2019


Lead Spa Concierge

We are looking for an experienced Spa Concierge to lead our team welcoming guests to our Spa. We are in search of a dynamic, hardworking, and enthusiastic professional. The ideal applicant would have at least 2 years’ experience as a receptionist in a spa, customer service, or hospitality environment, though spa experience would be most preferred. We are looking for a professional who possess strong attention to detail, excellent communication skills, and above all else, is extremely dependable. If you possess these qualities, we would love to have you on board. Submit a resume and cover letter.


  • Must be available to work evenings, weekends, and holidays
  • Previous hospitality experience a plus
  • Must be able to multi-task in a busy environment
  • Punctual, reliable, and confident
  • Enjoys working with people
  • Excellent communication skills
  • Professional telephone and email etiquette
  • Detail-oriented and self-directed
  • Can stand for up to 8 hours a day

Lead Receptionist duties include (but are not limited to):

  • Greeting clients with a friendly smile and demeanor
  • Booking appointments for Spa accurately through phone, in person, and through emails
  • Making confirmation calls
  • Checking voicemails/emails and returning messages promptly
  • Checking out guest and research purchase orders
  • Answer Phones 100% of the time during business hours
  • Explain services, treatments, and procedures
  • Mediate and resolve client issues
  • Work cooperatively with the entire Spa team to ensure a consistent quality of experience for all clients

Job Type: Full-time


  • Receptionist: 2 years (Required)

Benefits offered:

  • Paid time off
  • Health insurance
  • Healthcare spending or reimbursement accounts such as HSAs or FSAs
  • Employee discounts

This is a career opportunity with Interstate Hotels & Resorts.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

The Estate Yountville

193 Room Hotel


Nestled in the charming town of Yountville in the renowned Napa Valley wine region, The Estate is a luxe new lifestyle destination and playground for the senses, set on a lush and luring 22-acre village-within-a-village. The first of its kind, The Estate has redesigned the wine country experience in a very vino-cultured way spilling out its contemporary elegance and a zesty modern vibe across an interconnected retreat accentuated by two luxury hotels with decidedly difference personalities - the sinfully good and oh-so-social Hotel Villagio, and its sophisticated counterpart, Vintage House, a stylish and serene sanctuary. Arrayed around the hotels, swish pool zones, a luxurious spa and a walkable collective of vintners, dining, shopping, and entertainment options inspired by Yountville's star-studded reputation.

Culture vultures and savvy travelers will have their pick of stays to fit their whims, their vibe, or their travel companions, surrounded by an amply-endowed enclave of style-wise accommodations and splendid relaxation - taste and tastings. Flanking Main Street over multiple blocks, The Estate is a stone's throw from some of the country's finest dining options - Yountville is a super-nova of star-studded chefs.

Meaning days find guests soaking up the California sun from a poolside cabana before sampling wine from a local vintner, then snagging a table at one of the town's many sought-after restaurants before returning to a room or suite designed as a haven in its own right. Whatever is on the agenda, The Estate invites guests to explore the Valley in a worldly way - indulging in a bespoke itinerary from a luxurious basecamp that showcases Napa's deep-rooted culture and heritage, while reinventing wine country hospitality in an authentic, modern and unprecedented way. Welcome to a grand exploration, the alluring centerpiece of Yountville - a place where splendid relaxation meets exceptional taste, and every detail is thoughtful. This is The Estate.