Front Office Supervisor

Doubletree by Hilton Pomona


Posted March 14, 2019

R-158775

It’s all about the people for you. You understand that your department is a critical, often first, touch point for guests. Your expert skill and natural ability to foster relationships ensures that your team’s ON it. You’re a wiz at juggling schedules. You know the groups and arrival times to staff efficiently, with operational ease top of mind. Fluid communications and accurate timely reporting keep departmental partners informed, enabling smooth operations and increased profitability. Ready to rise? Interstate’s Front Office Supervisor position may be the perfect opportunity for your talent to shine and your career to elevate.

As Front Office Supervisor, you will

  • Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation. Pitching in, you attend to guest needs at the front desk. You know the property layout by heart to ably guide guests and answer questions.
  • Create an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of motivated desk agents by modeling the way, by training, empowering, and coaching throughout the employment lifecycle.
  • Keep a pulse on workflow, room status and group activity and effectively communicate info for well informed fellow departments, to increase team efficiency and overall productivity.
  • Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored.

Fundamentals

A high school education or equivalent is required, with one to two years’ supervisory experience in hospitality or other customer-related position. You must have excellent verbal and written English communication skills, with a second language helpful.  The ability to access, retrieve and leverage info from the hotel property management system is expected. You must also be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Doubletree by Hilton Pomona

132 Room Hotel

At A Glance

Nestled in the San Jose Hills, near Pomona Fairplex and California State Polytechnic University, DoubleTree by Hilton Pomona offers easy access to many popular attractions and corporate complexes. We are also just a mere 16 miles from Ontario International Airport.

Guests will savor a delicious Doubletree chocolate chip cookie upon arrival and settle into their stylish guest room. They can take in scenic views of the surrounding area and enjoy modern amenities including complimentary WiFi and a 50-inch LCD TV, as well as a handy microwave, mini fridge and Cuisinart Coffee maker.

When guests are feeling hungry, they can head to our onsite restaurant Vita Italian Bar & Grill for delicious American and Italian cuisine in a casual atmosphere. The lobby bar VINO also offers the perfect spot to unwind with a drink and take in scenic views of the San Bernadino Mountains.

We also offer flexible space for meetings and events with up to 700 guests, as well as flexible banquet space, ideal for weddings.