Bell Captain/Front Drive Supervisor

Streamsong Resort


Posted May 8, 2019

R-160055

Supervise the daily operations of the Guest Services staff; promoting a safe environment and quality service to achieve maximum guest satisfaction.

Essential Functions:

  • Supervise the Guest Services staff in order to attract, retain and motivate them while providing a safe work environment; schedule, train, develop, empower, coach, and counsel staff. 
  • Assist and make recommendations to the Front Office Manager in the areas of conducting performance evaluations, discipline, and terminations as appropriate. 
  • Coordinate guest service efforts to include group arrivals and departures, guest transportation and valet parking service while maximizing the guest experience through top quality customer service. 
  • Coordinate and supervise the activities and foster good relations with the car rental companies, taxi services, tour and travel companies, limo services, etc. to provide the maximum level of quality service. 
  • Provide information and assist staff in recommending area restaurants, theaters, community events, activities, etc. to ensure optimum guest satisfaction. 
  • Greet guests, offer assistance with check-in/check-out, deliver laundry, and store luggage. 
  • Provide guest transportation as required by hotel LSOPs.
  • Order all supplies and maintain inventory control minimizing unnecessary expenses. 
  • Oversee the maintenance program of company vehicles, cleaning schedule, refueling, and trip logs. 
  • Follow-up on any complaints, problems a guest may experience in a timely and professional fashion to ensure a quality guest experience. 
  • Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff, and company assets.

Knowledge and Skills:

     Education: High school education or equivalent experience.

     Experience: Experience required by position is from three months to one full year of employment in a related position with this company or other organization(s).

    Skills and Abilities: Requires working knowledge of guest services and hotel services, policies or operations.  Working knowledge is generally learned on-the-job.

*** Must be at least 21 years of age and have a valid Driver's License as required by state ***

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Streamsong Resort

216 Room Resort

Our Resort

Welcome to Streamsong, a new kind of resort that takes the everyday ordinary to the absolutely extraordinary. A resort where golf is both a quest for perfection and an art form. A retreat that is the ultimate escape for relaxation, enrichment and rejuvenation. A place where the surrounding ecosystems are as deeply valued as the time our guests spend with us.

Surrounded by nothing but nature as far as the eye can see, Streamsong® offers a golf experience like no other resort in Florida. Renowned architects Tom Doak of Renaissance Golf Design and Bill Coore and Ben Crenshaw of Coore & Crenshaw collaborated to create Streamsong® Blue and Streamsong® Red—considered two of the top 100 golf courses in the US by GOLF Magazine. A lakeside 12-guestroom Clubhouse is complete with a golf shop and the steakhouse-themed restaurant Fifty-Nine®.

The Lodge features 216 guest rooms, spa, fitness center, restaurants, roof-top lounge and lakeside pool. Streamsong additionally offers outdoor adventures such as guided bass fishing, hiking trails, bird watching and a shooting club.