Front Desk Agent

Lancaster Marriott at Penn Square

25 South Queen Street

Lancaster, PA 17603

Telephone (717) 239-1600

Front Desk Agent

Posted August 13, 2019

R-160638

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Lancaster Marriott at Penn Square

301 Room Hotel

Our Hotel

Travelers can experience this landmark hotel in Lancaster, PA, featuring elegant interiors, impeccable service, remarkable architecture and historic charm. Central to Downtown Lancaster and integrated beautifully with a world-class convention center, this Lancaster, Pennsylvania, hotel at historic Penn Square offers amenities discerning hotel guests expect. A breathtaking lobby invites visitors to gather as they enjoy magnificent street views from one of the leading hotels in Lancaster, PA. Posh guest rooms feature spectacular views of Downtown and offer 37-inch LCD TVs, granite countertops, and lavish bedding. An exciting selection of rural adventures awaits guests, presenting over 90 art galleries, fine dining, shopping, and historic landmarks. As one of the premier hotels near Dutch Wonderland, visitors will have endless opportunities to explore one of the largest National Historic Register Districts in the country.