Front Desk Agent

Courtyard Detroit Pontiac/Auburn Hills

3555 Centerpoint Parkway

Pontiac, MI 48341

Telephone (248) 858-9595

Front Desk Agent

Posted August 14, 2019

R-162410

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Courtyard Detroit Pontiac/Auburn Hills

110 Room Hotel

Our Hotel

Located along I-75 and just minutes from Palace of Auburn Hills, Bloomfield Hills, Troy and Detroit, our accessible location makes it easy to commute for both business and pleasure. Following a long day of work or play, return to relaxation in our contemporary accommodations. Guests can make themselves at home while enjoying a variety of in-room amenities including complimentary Wi-Fi, a mini-refrigerator, large work desk, flat-panel TV and luxurious bedding. Guest can energize in the morning with Starbucks® coffee and breakfast items from The Bistro. They can drop by in the evening for signature dishes and a selection of cocktails from our full bar. Our hotel in Auburn Hills, MI boasts a state-of-the-art fitness center featuring free weights and cardiovascular equipment with personal TV screens, as well as an indoor pool open all year long. We offer a little fun at Courtyard Detroit Pontiac/Auburn Hills.