Experiential Concierge

Las Alcobas, a Luxury Collection Hotel

1915 Main Street

Saint Helena, CA 94574

Telephone (707) 963-7000

Experiential Concierge

Posted September 19, 2019


The Experiential Manager is the ambassador for Las Alcobas Napa Valley.

A back of the house position, the Experiential Concierge focuses on resort offerings in order to curate the Las Alcobas experience for our guests.

  • Perform advance outreach to guests regarding resort outlets and services
  • Educate guests as to resort offerings:  outlets, services, hours, products, seasonal offerings, specials, etc.
  • Secure reservations for resort offerings
  • Handle VIP Guests
  • Work with Concierge Team to complete guest itineraries
  • Post-stay correspondence and feedback with guests
  • Collaborate with resort departments and leadership to enhance resort offerings
  • Community outreach for resort outlets and services
  • Participate in community/concierge events to increase local awareness
  • Other projects and responsibilities as the position develops
  • Gracious and service-oriented
  • Strong organizational skills to manage multiple guest projects
  • Exceptional communication skills in business English (written and verbal)
  • Computer-Comfortable and savvy
  • Knowledge of Napa and Sonoma Valley hospitality venues

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Las Alcobas, a Luxury Collection Hotel

68 Room Hotel

Our Hotel

Napa Valley is a mecca for all things food and wine. Encompassing all that Wine Country has to offer on historic land, Las Alcobas, an adults-only retreat, facilitates experiences that incorporate every sense. Downtown St. Helena and the Beringer Winery are within walking distance. Guests will be pampered in the indulgent spa, or they can relax beside the spectacular pool ringed by coveted seating areas and fire pits. A signature Chris Cosentino restaurant features a wraparound veranda and delights palates with innovative cuisine. Numerous function venues include a boardroom, a beautifully appointed event barn, and an event lawn with a show kitchen. Most of our Napa Valley hotel's 68 guest rooms and suites are adjoined by thoughtful outdoor terraces with fireplaces and vineyard views. Designed by Yabu Pushelberg, gracious interiors are appointed with custom furniture, Rivolta linens, and oversized bathrooms.