Guest Service Agent - Full Time

Residence Inn Pittsburgh University/Medical Center

3896 Bigelow Boulevard

Pittsburgh, PA 15213

Telephone (412) 621-2200

Guest Service Agent - Full Time

Posted July 11, 2019

R-163615

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Residence Inn Pittsburgh University/Medical Center

171 Room Extended Stay

Our Hotel

The Residence Inn Pittsburgh University/Medical Center is located in a quiet park like setting which proudly features 171 spacious suites (520 sq. ft.), offering separate sleeping and living areas and fully equipped kitchens with full ovens, essential for the extended stay traveler. Located in the Oakland neighborhood of Pittsburgh within a mile of the University of Pittsburgh, Carnegie Mellon University, UPMC Hospitals, Hillman Cancer Center, and Petersen Event Center. Approximately 3.5 miles from Heinz Field, PNC Park, PPG Paints Arena, and Rivers Casino. Our property is proud to showcase over 2137 sq. ft. of meeting space. Guests can enjoy complimentary amenities that include brand leading high speed internet access, full breakfast buffet, ADA accessible shuttle, The Mix, 24-hour fitness facility, indoor pool/whirlpool, and sport court. After a long day, we invite our guests to relax on our outdoor terrace overlooking the Oakland and Bloomfield neighborhoods of Pittsburgh.