Front Office Supervisor

Hilton New Orleans/St. Charles Avenue

333 St. Charles Avenue

New Orleans, LA 70130

Telephone (504) 378-2800

Front Office Supervisor

Posted June 25, 2019


Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Office Supervisor  with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Office Supervisor , you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.
  • Answer incoming calls in a timely manner, providing exceptional service.
  • Assist front office leadership team with supervising the front office operations to ensure positive guest experiences.
  • Assist with the training and on-boarding of new guest service agents.
  • Champion our Hilton Honors Loyalty Program: including educating front office team on Hilton Honors Program, assigning & tracking of GSA enrollment goals, manage the enrollment incentive process, ensure the delivery of honors member benefits, etc.
  • Assist with ordering & inventory of "The Pantry" and department supplies.


Previous Front Desk Agent/Guest Service Agent and OnQ PMS experience in a similar sized operation strongly preferred. Flexible schedule availability is required. To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Hilton New Orleans/St. Charles Avenue

252 Room Hotel

At A Glance

Situated just a few minutes from the vibrant French Quarter and Arts District, the Hilton New Orleans/St. Charles Avenue hotel was inducted into the Historic Hotels of America in November 2014. Discover beautifully renovated rooms, extensive function space, stylish dining, and fantastic leisure facilities in the heart of Louisiana’s main business district.

  • 10,000 sq. ft. of function space, with multiple breakout rooms
  • Set in the heart of the New Orleans central business district
  • Three blocks from the world-famous French Quarter
  • Six blocks away from the Morial Convention Center
  • Near entertainment, music venues and attractions
  • Fitness room, indoor swimming pool and whirlpool