Director of Operations

The Estate Yountville

6481 Washington Street

Yountville, CA 94599

Telephone (707) 944-8877

Director of Operations

Posted July 18, 2019


JOB TITLE: Director of Operations

REPORTS TO: General Manager


BASIC PURPOSE: Plan and manage two major functions of the hotel (e.g. the food & beverage and room operations) to achieve customer (guest, employee, corporate and owner) satisfaction and quality service while meeting/exceeding financial goals.

ORGANIZATIONAL SCOPEPosition is responsible for short and long term planning and day-to-day operations of two major functions in the hotel.  Develops and recommends the budget, marketing plans and objectives and manages within those approved plans.


1.         Manage the Human Resources in the group in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate as appropriate. 

2.         Develop, recommend, implement and manage the group's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations. 

3.         Implement company programs (IHR/Franchisor), develop local programs and procedures and manage the operations of the group, ensuring compliance with SOPs, safety regulations and all other federal , state and local laws and regulations to ensure optimal levels of quality service and customer satisfaction. 

4.         Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.

5 .Implement emergency organization procedures and training through the management of the Safety Property Coach to ensure appropriate protection for the hotel guests, staff and company assets. 

6.         Execute and promote the Accident Prevention Program to minimize liabilities and related expenses. 

7.         Manage the maintenance/sanitation of the front and back of the house to protect the assets, comply with regulations and ensure quality service and customer satisfaction. 

8.         Assume the responsibilities of the General Manager in his/her absence.

JOB TITLE:  Director of Operations

REPORTS TO: General Manager



1. Perform special projects and other responsibilities as assigned.  Participate in task forces and committees as requested.  (3%)

Knowledge and Skills:

   Education:                A four year college degree or equivalent education/experience

   Experience:              Five to ten years of employment in a related position with this company or other organization(s)

   Skills and Abilities:

Requires advanced knowledge of the hospitality and business management fields.  Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.

Requires studying, analyzing and interpreting complex activities or information in order to improve know practices or develop new approaches.

Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.

Requires highly developed communication sills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and/or corporate clients.

No. of employees supervised:                       One to five hundred employees

Travel required:                     Required for meetings, training, conferences and task forces

Hours Required:                     Forty to fifty hours over a five day period; flexible; days and times may vary based on need.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

The Estate Yountville

193 Room Hotel


Nestled in the charming town of Yountville in the renowned Napa Valley wine region, The Estate is a luxe new lifestyle destination and playground for the senses, set on a lush and luring 22-acre village-within-a-village. The first of its kind, The Estate has redesigned the wine country experience in a very vino-cultured way spilling out its contemporary elegance and a zesty modern vibe across an interconnected retreat accentuated by two luxury hotels with decidedly difference personalities - the sinfully good and oh-so-social Hotel Villagio, and its sophisticated counterpart, Vintage House, a stylish and serene sanctuary. Arrayed around the hotels, swish pool zones, a luxurious spa and a walkable collective of vintners, dining, shopping, and entertainment options inspired by Yountville's star-studded reputation.

Culture vultures and savvy travelers will have their pick of stays to fit their whims, their vibe, or their travel companions, surrounded by an amply-endowed enclave of style-wise accommodations and splendid relaxation - taste and tastings. Flanking Main Street over multiple blocks, The Estate is a stone's throw from some of the country's finest dining options - Yountville is a super-nova of star-studded chefs.

Meaning days find guests soaking up the California sun from a poolside cabana before sampling wine from a local vintner, then snagging a table at one of the town's many sought-after restaurants before returning to a room or suite designed as a haven in its own right. Whatever is on the agenda, The Estate invites guests to explore the Valley in a worldly way - indulging in a bespoke itinerary from a luxurious basecamp that showcases Napa's deep-rooted culture and heritage, while reinventing wine country hospitality in an authentic, modern and unprecedented way. Welcome to a grand exploration, the alluring centerpiece of Yountville - a place where splendid relaxation meets exceptional taste, and every detail is thoughtful. This is The Estate.